Brother Bear Moving

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MoversChevron RightTexasChevron RightNew BraunfelsChevron RightBrother Bear Moving
based on 481+ data points
Circle Info

About Brother Bear Moving

Founded in 2016, Brother Bear Moving Company is a local and professional moving business, serving not only the Dallas and Austin, Texas areas but also offering their services to New Braunfels, TX. This family-owned company provides a broad spectrum of services which include labor-only, packing-only, long-distance, and commercial moving. With a rich history of over 20 years in the moving industry, the team at Brother Bear Moving is committed to delivering a seamless, effortless, and cost-effective moving journey to their clients. Their services can be tailored to fulfill individual demands and their emphasis on community, customer service, and proficient teamwork differentiates them from other moving companies.

Moving Services

  • Labor Only Moving Service
  • Packing Only Service
  • Long Distance Moving Service
  • Commercial Moving Service
  • Home Staging Moving Service
  • Furniture Moving Service
  • Moving Heavy Appliances Service
  • Moving Personal Belongings Service
  • Office Furniture Moving Service
  • Moving Electronics Service
USDOT Interstate License
Circle Info

Not Authorized

for Interstate Moves

Last Checked: 08/09/24

USDOT

3297474

ENTITY TYPE

Carrier

*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx

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Customer Reviews of Brother Bear Moving

We analyzed and organized the customer reviews of Brother Bear Moving in New Braunfels, TX using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Brother Bear Moving based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:

1. Quality

7.46/10

Nationwide Average: 8.44/10

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Recent Reviews Mention...

worst customer service experience ever dealt with

This company is the worst and should be shut down

damaged storage unit and items

stole everything we owned

2. Punctuality

6.85/10

Nationwide Average: 8.07/10

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Recent Reviews Mention...

crew did not arrive within the scheduled window

they missed a move

They missed my move date with no explanation

they deliver when they feel like it

3. Affordability

7.13/10

Nationwide Average: 7.69/10

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Recent Reviews Mention...

stole everything we owned

"charged more than the quoted price"

The move ended up being the most expensive.

Total was a lot cheaper than expected

4. Communication

5.22/10

Nationwide Average: 7.53/10

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Recent Reviews Mention...

no communication until reached out multiple times

Fees accrued were not paid for as promised

continue to dodge calls

avoiding contact

5. Stick to Prices

4.18/10

Nationwide Average: 5.99/10

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Recent Reviews Mention...

stole everything we owned

"did not stick to the quoted price"

did not stick to the damage coverage policy

They tried to charge extra beyond the quote.

6. Speed

8.02/10

Nationwide Average: 8.58/10

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Recent Reviews Mention...

crew was delayed and never completed the move

they didn't show up

They definitely hustled

move was quick and efficient

7. Friendliness

9.42/10

Nationwide Average: 8.91/10

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Recent Reviews Mention...

movers were polite

they moved my daughter

They were respectful

Nelson, Jacolby and their friend were friendly

8. Will Hire Again

6.63/10

Nationwide Average: 8.18/10

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Recent Reviews Mention...

wouldn't consider hiring them due to reviews

advise everyone to steer clear of working with them

NOT RELIABLE, NOT PROFESSIONAL!!!

would not use this company again

9. Professionalism

6.49/10

Nationwide Average: 8.31/10

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Recent Reviews Mention...

crew was extremely unorganized

Not professional

lack of professionalism

conduct was unprofessional due to theft

10. Conflict Handling

3.02/10

Nationwide Average: 4.07/10

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Recent Reviews Mention...

take no accountability for mistakes

told a police officer he has our stuff, still nothing

will not pay for damages

did not attempt to rectify theft

11. Precision & Care

6.52/10

Nationwide Average: 8.01/10

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Recent Reviews Mention...

careless with items and storage unit

dumped the remainder of what we owned

damaged kitchen countertop

handled our items with great care

Customer Insights icon

Customer Insights

Local Move Duration: 2 hours from 3 reviews

Great Crew Members icon

Great Crew Members

Makoni, Angel Sr., Mackenziewere polite, professional, and handled items with care
AnthonyAnthony and his team did a wonderful job
Cam, Zaygreat work even in extreme heat
AnthonyAnthony and his team did an amazing job, were quick, careful, and respectful
Nelson, JacolbyNelson and Jacolby were efficient and friendly
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact Brother Bear Moving

Location
Kyle, TX, 78640
Phone
(469) 544-7062
Link
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