PODS Moving & Storage
Additional Cities Served: Hempstead, Prairie View
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Customer Reviews of PODS Moving & Storage
We analyzed and organized the customer reviews of PODS Moving & Storage in Katy, TX using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for PODS Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“made interstate move less stressful ”
“process was smooth and easy ”
“exceptional job placing our unit”
“great work by movers ”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“excellent scheduling and process ”
“gave us a 10 minute heads up before arriving”
“did not show up on agreed date or time”
“timely ”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“undisclosed expenses added unexpectedly”
“charged twice as much as quoted”
“cost me extra money”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“he communicated upon his arrival and pick up”
“helpful in trying to make scheduling work”
“only sent email rather than explain delay”
“issues with corporate communication”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“did not stick to agreed pickup schedule”
“expenses undisclosed adding to quoted price”
“pricing not final”
“charged nearly twice as much as quoted price”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“drivers worked efficiently with great maneuvering skills ”
“Jason was quick”
“delivery extremely delayed with no communication”
“took a whole another week for delivery”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“he was polite and friendly”
“they are friendly ”
“he is super nice ”
“they are polite ”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would hire again due to seamless process ”
“would not hire again due to unreliable service”
“PODS is my go-to now”
“experience was stressful, unlikely to hire again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“drivers respectful during move ”
“professional and easy process ”
“wonderful job driving and handling pod ”
“appreciate level of professionalism”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“no explanation or apology for delays”
“Joe helped resolve the issues”
“wait 5-7 days for refund, no prompt resolution”
“don't seem to care”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“took care with placing the POD precisely ”
“meticulously careful with our items”
“careful handling with no damages ”
“no incidents with move ”
Great Crew Members
| Debra | Debra was fantastic and helpful with the POD |
| Debra, Mike | Debra and Mike made process seamless |
| Kennan | Kennan was exceptional and explained everything in detail |
| Jimmy | great work and attentive to placement instructions |
| Phillip | exceptional job placing our unit |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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