U-Pack offers a more convenient moving solution with its weather-resistant containers that can be delivered right to your doorstep. You don’t even have to drive it yourself. Just pack and load, and U-Pack will take the container to your new home or storage facility. U-Pack is the best way to ship your belongings long distance. It saves you time because your belongings are driven straight to your destination – no need to wait several weeks for your items to arrive. U-Pack also saves you money because you only pay for the space you use. Rates include the driver and fuel, so there are no hidden costs. If you have a home renovation project in progress, use U-Pack as onsite storage. The containers sit flat on the ground, can be locked, and will fit into a single parking space. U-Pack has a service center in Houston, offering guaranteed deliveries.
U-Pack
About U-Pack
Additional Cities Served: Friendswood, Deer Park, Lake Jackson, Nederland, Humble, West University Place, WebsterShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- U-Pack vs Full Service Comparison
- U-Pack vs Portable Storage Comparison
- U-Pack vs Truck Rental Comparison
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Customer Reviews of U-Pack
We analyzed and organized the customer reviews of U-Pack in Houston, TX using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for U-Pack based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“the service was excellent”
“great work by movers”
“great experience overall”
“Seamless process and great communication”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“delivered 4 hours later than promised”
“they were timely”
“U-Pack drivers were accommodative on timing”
“Took longer than expected to schedule drop off appointment.”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“the price was right”
“more affordable than other companies”
“reasonable for price”
“too expensive”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“good communication is important”
“easy to communicate with”
“great communication”
“communicative about container drop-off/pick-up”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“Exactly what they quoted was what I paid”
“no mention of pricing issues after the initial quote”
“only paid for the linear footage used”
“true to their word”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Everyone was super efficient”
“container arrived very quickly”
“amazingly fast pickup and delivery”
“piece of cake implies speediness”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Everyone was super courteous”
“were respectful”
“everyone is very rude on the phone”
“Drivers were courteous”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“will likely use these guys again in the future”
“would use them again”
“would hire again”
“Would definitely move with Upack again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“driver was very helpful and professional”
“they were professional”
“everyone was professional and extremely helpful”
“staff were very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“Casey was unhelpful and didn't resolve the scheduling issue”
“driver made the experience stressful”
“they were so nice to cut some of our payment”
“Damage not addressed well”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“Careful packing and tie downs helped everything arrive without damages”
“items arrived in perfect shape”
“No damage to our household goods”
“belongings made it safe and sound”
Customer Insights
Interstate Move Duration: 3 days from 10 reviews
Great Crew Members
| Jason, Virgil, Blake | big thank you to both Jason's, Virgil, Blake |
| Jim | Jim went out of his way to help with pickup |
| Drivers and dispatch | Deserved praise for answering questions and quick results |
| Chris | went above and beyond to protect my items |
| Jim | Jim was fantastic and gave helpful moving tips |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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