1-800-Pack-Rat, a nationwide business, provides a wide variety of moving and storage services. They aim to simplify these processes by offering all-steel, portable storage and moving containers which keep their customers' belongings safe and secure. Their customer-centric approach has solutions for both long-distance and local moving, on-site storage, and secure warehouse storage with a network of more than 65 facilities. They also cater to businesses requiring moving or storage with services designed to be convenient. Customers are able to pack at their own pace as the portable storage containers are delivered to their location before 1-800-Pack-Rat picks it up. The company's commitment to superior service quality really sets them apart from the other Jersey Village, TX moving services.
1-800-Pack-Rat
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-Pack-Rat
Additional Cities Served: West Columbia
Moving Services
- Long-Distance Moving Solutions
- Local Moving Solutions
- On-Site Storage Solutions
- Secure Warehouse Storage Solutions
- All-Steel Containers
- Business Solutions
- Residential Solutions
- Moving Containers
- Moving Resources
- Compare Us to PODS
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Customer Reviews of 1-800-Pack-Rat
We analyzed and organized the customer reviews of 1-800-Pack-Rat in Jersey Village, TX using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for 1-800-Pack-Rat based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“disgusted by the appalling treatment”
“TOTAL MONEY PIT!! suggests very low service quality”
“my experience was positive overall”
“awesome experience with the company”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“they refused to pick up crate on time”
“both ends of receiving the pod, they're late”
“were super punctual”
“did not pick up the container on time”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“expensive including unexpected charges”
“charged additional fees without proper service”
“given one rate, then billed for another indicates lack of affordability”
“beat the best priced competitor by at least $500-600”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“failed to inform about the auctioning of items”
“they're refusing to pick up the crate”
“customer service does not pick up calls”
“No one knows the policies suggests poor communication”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“neglected to provide any opportunity to retrieve items”
“hidden fuel subsidy charge in small print”
“charged extra without sticking to their quote”
“Originally issued a refund then denied implies not sticking to prices”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“picked up very late”
“Fast aloading”
“it is now a week late arriving.”
“the delivery was significantly delayed”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“the rep I spoke with was nice, polite, professional”
“agents were rude and disrespectful”
“got LAUGHED at by "Josh"”
“nice drivers”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“advise all veterans to avoid 1-800-PACK-RAT”
“would not hire Pack Rat again”
“would not recommend or hire again”
“never ever touch this company”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“the rep was professional”
“employees were unprofessional and disrespectful”
“deceptive and unprofessional”
“minimal accountability, limited flexibility.”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“callous disposal of belongings with immense value”
“Billing tried to "make it right" but suggests low willingness to rectify issues”
“they called me and gave a credit back”
“company did not address my concerns satisfactorily”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“nothing broke on the long drive”
“furnitures arrived without any damage”
“all of our things were undamaged”
“Belongings were kept in same condition”
Customer Insights
Cost: $ 2854.00 from 6 historical data points
Great Crew Members
| Amonni | happy with the way Amonni resolved my issue |
| people associated with delivering, picking up the pod | delivery and pick up staff were great |
| Clint | Best boss I've ever worked for, implies great leadership. |
| Roderick | Roderick was amazing, very helpful, professional. |
| Dragan | Dragan was very helpful in assisting me with my move |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Jersey Village Moving Services
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