Penske Truck Rental Review
Looking to hire Penske Truck Rental? See our detailed 11-point review based on our independent analysis of Penske Truck Rental, 112 other Hilshire Village moving companies, and 1,891 moving companies in Texas.
Key Takeaways:
- Overall rating: 4.29 out of 10
- Highest 11-point rating category: Communication
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Penske Truck Rental offers a variety of rental trucks ranging from a high-roof cargo van to a 26 foot moving truck. They pride themselves on quality service and dedication to customers. Penske provides a selection of services including truck rental, towing equipment, moving supplies and labour, and self-storage rentals. In addition, they offer guidance on how to load a rental truck optimally and provide support through their 24/7 roadside assistance. Further catering to their clients, they provide notable saving opportunities with discounts and special offers such as AAA, college, military discounts, and free unlimited miles on all one-way moves. Upholding environmental values, Penske is a proud participant in the EPA's SmartWay Transport Partnership. For more moving options in the area, check out other trusted movers in Hilshire Village, TX.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Penske Truck Rental & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Affordability | 4.81 | ↓ -36.5% | 0 | 1 | 0.0% | |
| Communication | 5.25 | ↓ -29.4% | 0 | 1 | 0.0% |
Recent Penske Truck Rental Reviews
Affordability - 4.81/10
How affordable was the moving service?
Overall Review Distribution
Communication - 5.25/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Additional Details
Moving Services Offered by Penske Truck Rental
- Truck Rental
- Towing Equipment Rental
- Moving Boxes & Supplies
- Self-Storage Rentals
- Moving Labor Services
- Penske Truck Rental App
- Coverage Options
- Greener Moving
- 24/7 Roadside Assistance
- Penske Is Hiring
Licenses
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Detailed Customer Insights
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Contact Penske Truck Rental
- Hilshire Village, TX, 77055
- (936) 439-9971
- https://www.pensketruckrental.com/
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How we ranked the top Texas movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Texas.
Rating Methodology
Here's the methodology we used to come up with the best movers in Texas:
Our original review-based ranking algorithm
We started with a total of 1,891 companies that offer moving services in the Texas area.
From these 1,891 companies, we analyzed a total of 328,866 reviews dating all the way back to June 2007.
We also reviewed a total of 541 state and federal moving licenses from these 1,891 companies and 5,876 different 3rd party review and social profiles.
Each of the ~328,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 913,701 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 146,565 Hilshire Village moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Texas moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
