Compass Self Storage is a moving and storage company based in Cleveland, Ohio, offering services across multiple locations in the United States, including as one of the many movers in Grand Prairie, TX. Acting as a storage concierge service, they cater to both residential and business-related storage needs. Compass provides a range of services, including packing and moving supplies, truck rental, and contacting moving services on behalf of customers. Their storage facilities offer various features, such as climate-controlled units, indoor units, secure entry access, digital surveillance, and month-to-month leases. The company is dedicated to customer satisfaction and aims to make the storage process easier for its clients.
Compass Self Storage
Good
based on 672+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
Awards
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Customer Reviews of Compass Self Storage
We analyzed and organized the customer reviews of Compass Self Storage in Grand Prairie, TX using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Compass Self Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
9.24/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“felt at home with the service provided”
“Great Service!”
“Super helpful staff”
“awesome customer service”
2. Affordability
8.69/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“Competitive pricing means it was very affordable.”
“A $32 increase is ridiculous and unbelievable”
“Happy with the pricing”
“not very affordable due to rate hikes”
3. Communication
9.59/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Denorma is always helpful when I call”
“excellent customer service at the Grand Prairie, TX location”
“DeNorma gave great communication.”
“very welcoming and helpful staff”
4. Stick to Prices
3.41/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“implied price was not honored”
“50 dollar increase felt unreasonable ”
“give deals to new customers instead of loyal ones”
“provided exactly what was needed with no extra costs”
5. Speed
8.92/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Fast service”
“facilitated a speedy move during emergency”
“Ms. DeNorma was efficient and fast”
“Move was fast”
6. Friendliness
9.83/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Denorma is always friendly”
“the staff was very welcoming”
“Ms. Denorma Patterson is fun loving and always smiling”
“Very welcoming customer service”
7. Will Hire Again
9.25/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“Couldn't have been a greater experience”
“would hire again.”
“recommend this company and would hire again”
“loyalty means nothing, implying would not hire again”
8. Professionalism
9.37/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“attitude is straight professional”
“Staff conducted themselves well”
“De'norma's overall professionalism was very pleasant”
“Miss DeNorma's professionalism”
9. Conflict Handling
6.42/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“Ms. DeNorma Patterson ensured satisfaction and went beyond and above”
“went above and beyond to assist during a stressful time”
“willing to help”
“DeNorma went above and beyond in service. ”
10. Precision & Care
5.82/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“items were stolen and damaged.”
“took great care of my needs late at night”
“handled items with care, nothing damaged ”
“found animal feces on items indicating poor handling”
Great Crew Members
| Denorma | Denorma is always friendly and helpful |
| Denorma,couldn't ask for anything else | |
| DeNorma | always here to help and lookout for customers |
| DeNorma | great salesman and efficient spacemaster. |
| DeNorma | DeNorma is an excellent sales person and patient |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Grand Prairie Moving Services
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