Compass Self Storage is a storage and moving company with multiple locations across the United States. Acting as a storage concierge service, they offer personal, business, boat, and RV storage solutions and can arrange truck rental and contact moving services in Benbrook, TX on your behalf. The company is dedicated to customer satisfaction and provides climate-controlled units, contactless rentals, secure entry access, and convenient payment options. Compass Self Storage aims to take the hassle out of storing by providing packing and moving supplies, dependable security, and expert, friendly service.
Compass Self Storage
Moving Services
- Truck Rental
- Packing Supplies
- Contact Moving Services On Your Behalf
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Customer Reviews of Compass Self Storage
We analyzed and organized the customer reviews of Compass Self Storage in Benbrook, TX using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Compass Self Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
9.26/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“great service”
“great customer service”
“Highly recommend this company”
“Friendly and good service”
2. Affordability
7.76/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“good price”
“unbeatable deal on moving in”
“rates raised sporadically”
“excellent prices”
3. Communication
9.71/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Mary made everything super easy”
“Mary B provided awesome customer service”
“Mary at the front desk was very helpful”
“they provided great and fast customer service”
4. Stick to Prices
3.24/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“bill increases”
“they raised the price without any sort of notice”
“they did not honor the free month as promised”
“No mention of price change after quote”
5. Speed
9.13/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Quick and efficient move”
“super fast”
“very fast in completing the move”
“process went smoothly and quickly”
6. Friendliness
9.87/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Arianna is very kind and polite”
“Mary was pleasant and welcoming”
“super friendly”
“staff is so awesome!!”
7. Will Hire Again
9.23/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would hire again because of Mary's help”
“would hire again”
“recommend this company and would hire again”
“would hire again”
8. Professionalism
9.45/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“exceptional customer service from Mary”
“and professional”
“Mary is very professional.”
“She was very informative and professional”
9. Conflict Handling
3.97/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“dedicated to insurance”
“did not rectify issue with a free month's credit”
“did not attempt to rectify the price increase issue”
Great Crew Members
| Arianna | Arianna is very kind and polite |
| Mary | Mary went above and beyond helping me |
| Mary | very helpful |
| Mary B | Mary B provided excellent service and sang a song |
| Mary | Mary was very helpful close to closing time |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Benbrook Moving Services
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