U-Pack is a moving company that has been offering long-distance moving solutions since 1997. Based in Fort Smith, Arkansas, U-Pack provides door-to-door moves for homes of all sizes and a range of situations, including military moves, cross-country moves, senior moving, student moves, job relocation, and small moves. The company's services include flexible options like door-to-door delivery, storage, and guaranteed transit. With U-Pack, customers only pay for the equipment space they use, and fuel costs are always included. The company prides itself on its experienced team of consultants who are always available to provide personalized guidance and assistance. For those considering a move to or within the Lone Star state, check out a variety of experienced movers serving Austin, TX.
U-Pack
About U-Pack
Additional Cities Served: Round Rock, Pflugerville, Buda, Manor, Elgin, Bastrop, Bee CaveShow More >
Moving Services
- Long-Distance Moving
- Military Moves
- Cross-Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Door-to-Door Moves
- Household Goods Moving Services
- Storage Services
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Customer Reviews of U-Pack
We analyzed and organized the customer reviews of U-Pack in Austin, TX using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for U-Pack based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“everything was a Breeze”
“service and accommodating our schedules was superb”
“100% reliable service experienced”
“glad I decided to go with them”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“trailer arrived just when we needed it”
“always prompt with drop offs and pickups”
“trailers were dropped off and picked up on time”
“everything went exactly according to schedule”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“most cost effective out of all companies”
“charge for additional feet is minimal”
“Little pricey but still satisfied”
“super affordable”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“amazing dashboard for arranging logistics”
“service was superb and accommodating”
“Super kind staff implies good communication”
“office staff were always super helpful”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“easy to use more during loading”
“Price quoted in original contract never changed”
“no hidden fees”
“precise and honest in their quote”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“really fast”
“going on 3 weeks now”
“Unloading went very quickly, just half a day”
“moved arrival dates multiple times”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Super kind staff”
“super accommodating and convenient options”
“Helpful and friendly staff”
“very pleasant man, drop off person was pleasant”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would definitely use them again if we move”
“would recommend for cross country move”
“would use U-Pack again if needed”
“would definitely hire them again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“impressed by their professionalism”
“were professional throughout the move”
“drivers were professional and polite”
“dependable and reliable”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“found a great solution to the bulkhead issue”
“never followed up about the ramp issue”
“did not rectify the damage or issues”
“company did not provide a solution for the ramp”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“no damages observed while unpacking”
“Nothing broke”
“nothing was broken or damaged”
“everything arrived in great condition”
Customer Insights
Cost: $ 2031.00 from 3 historical data points
Interstate Move Duration: 7 days from 22 reviews
Great Crew Members
| Jimmy,Mark | Jimmy and Mark know what they're doing |
| Rachel, Ariel, Huy | Made our move painless, effortless and fun |
| Natalia | unbelievably helpful and accommodating |
| Cecil | Cecil was really helpful |
| Mark | terrific ambassador, kind and informative |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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