Established in 1933, North American Van Lines is a significant player in the moving industry with a nationwide network of over 500 agent locations. Specializing in delivering personalized services, this company caters to household moves - both local and long distance, and has a robust infrastructure in place to facilitate corporate relocations. With an array of services under its belt, some like packing, loading, and transportation of belongings are what most people are familiar with when looking for movers in Round Rock, TX. The uniqueness of North American Van Lines lies in its offering of niche services like systematic loading and unloading of belongings, potential assistance with unpacking, and debris removal. What's more, they also provide optional climate-controlled storage facilities and assembly services for appliances or furniture. Their commitment to provide best customer service is evident from the 24-hour assistance they have in place. Additionally, they stand at the forefront of technology in the moving industry with their advanced WorldTrac satellite communication with drivers and online shipment tracking for customers.
North American Van Lines
About North American Van Lines
Additional Cities Served: Round Rock, Pflugerville, Briarcliff
Moving Services
- Cheap moving services
- Local moving services
- Long-distance moving services
- Cross-country moving services
- International moving services
- Small moving services
- Piano moving services
- Appliance moving services
- Furniture moving services
- Packing services
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Customer Reviews of North American Van Lines
We analyzed and organized the customer reviews of North American Van Lines in Austin, TX using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for North American Van Lines based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“professional throughout the moving process”
“great experience with Ward North American”
“great staff and very professional”
“Great experience overall”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“on time pickup”
“belongings were delivered on time”
“came when they said they would”
“Started later than expected due to truck problem”
3. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“great communication”
“Communication was great”
“everyone was very helpful”
“explained everything and always contacted me”
4. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“efficient job implies speediness”
“the whole thing was smooth and efficient”
“delivered my items in a timely manner”
5. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“the guy's packing us were very nice”
“staff was great”
“incredibly kind”
“everyone was very courteous”
6. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“making a stressful life event less stressful”
“would hire again”
“highly recommend them and would hire again”
“would hire again”
7. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“good crew”
“super professional”
“thorough and excellent job indicates professionalism”
“everyone was very professional”
8. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“will not take responsibility for damage”
“Mention of missing and broken items but open to resolution”
“Adjusters were terrible in handling the damage claim”
“they have not ensured the lost item is returned”
9. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“truck damaged yard and took out a tree”
“delivered furniture and other belongings in good condition”
“nothing at all was either broken or misplaced”
“Quality of local crew packing could have been better”
Great Crew Members
| Mark, guy's packing us | Mark was awesome, packers were thorough and very nice |
| Jim | Jim was great and so helpful |
| Rick | Rick and the team did fantastic work |
| Jacoby | driver did a thorough, efficient, and excellent job |
| Josh, Rober | very helpful, courteous, and professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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