Compass Self Storage is a nationwide company offering premium self storage and moving services at various neighborhood locations across the United States. As one of the prominent companies to contact when needing movers in Smyrna, TN, Compass acts as a storage concierge service. They provide packing and moving supplies, arrange truck rental, and contact moving services on your behalf. Their facilities are equipped with climate-controlled units, indoor units, digital surveillance, and secure entry access. Compass serves both residential and business customers, offering personal storage, business storage, boat and RV storage, pharmaceutical storage, and climate-controlled storage. Customer satisfaction is their top priority, and they pride themselves on offering a hassle-free storage experience.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
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Customer Reviews of Compass Self Storage
We analyzed and organized the customer reviews of Compass Self Storage in Smyrna, TN using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Compass Self Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“quick and easy move”
“they got my back and will keep belongings safe”
“Excellent service”
“Service was quick”
2. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“best pricing out there for storage and truck rental”
“gave me a good deal for 2 months free”
“Great service and prices!”
“Nellie got me the best price for renting a U-Haul.”
3. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“associate was very easy to understand”
“Nellie was very knowledgeable, answered all questions”
“Ms Nellie was very informative”
“explained everything clearly to me”
4. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“did not raise their price as fast as others”
“charged additional fees nobody told me about”
“without a new signed contract they just change the rental amount”
“No warning on going up on bill”
5. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Service was quick”
“in and out”
“fast and efficient”
“Quick service”
6. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“they are friendly”
“Nellie was very kind and understanding”
“Ms Nellie was very sweet and nice”
“Ms. Nellie was so friendly and helpful”
7. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would definitely go back to this business”
“would hire again”
“will highly recommend, implies would hire again”
“feel confident in their service”
8. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“staff conducted themselves well”
“professional work by Nellie (Peanut)”
“crew was professional”
“staff were professional”
9. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“always willing to help and answer any questions”
“there to resolve our issues”
“Nelly provided great service to right a wrong”
“they help find solutions effectively”
10. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“Items were safe and secure in the storage”
“made sure my stuff was in good hands”
“your belongings are safe here”
Great Crew Members
| Nellie | Ms Nellie provided excellent customer service |
| Nellie, Steve | Nellie understood my needs, Steve provided excellent service |
| Nellie | Ms. Nellie was so friendly and helpful |
| Nellie | Nellie goes the extra mile to make customers happy. |
| Nellie | very helpful and informative |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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