Ellis Moving, a premier resource for professional moving and storage, has been serving the Nashville community since 1918. Based in Nashville, they cater to businesses and homeowners throughout the state of Tennessee, including those seeking movers in Franklin, TN. The company was founded by Buster Ellis, purchased later in 1958 by Robert Johnson and his mother, and under their leadership, the company expanded significantly. In 2012, it was bought over by Mitchel & Sandra Borske and moved to a modern facility in Old Hickory. Ellis Moving offers expert services in relocation and secure storage. The company has built long-term relationships with clients and is affiliated with the North American Van Lines network.
Ellis Moving
About Ellis Moving
Additional Cities Served: Mount Juliet, Springfield, Pleasant View
Moving Services
- Local Moving Service
- Long-Distance Moving Service
- Cross-Country Moving Service
- International Moving Service
- Small Moving Service
- Piano Moving Service
- Appliance Moving Service
- Last-Minute Moving Service
- Furniture Moving Service
- Commercial Moving Service
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Customer Reviews of Ellis Moving
We analyzed and organized the customer reviews of Ellis Moving in Franklin, TN using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Ellis Moving based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
3.34/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“refreshing experience after a string of bad luck”
“they pushed and damaged my $1300 vanity”
“great service by Kendell”
“worst customer service ever”
2. Punctuality
3.04/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“Kendell was on time”
“the driver called 30 minutes ahead”
“shipment was misdirected and late.”
“never showed up and did not call”
3. Communication
2.51/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“professional office contact scheduling time”
“they just texted, didn't come to the door”
“people answering the phones will lie to your face”
“office staff were rude and lied”
4. Stick to Prices
2.68/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“This company is dishonest , unprofessional , and has no integrity”
“over charging customers for services not done”
“quote included many unexpected charges”
5. Speed
2.41/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“they got everything set up FAST”
“shipment held for an excessive amount of time.”
“took 5 1/2 weeks to deliver”
“will hold your furniture for weeks”
6. Friendliness
5.11/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“very refreshing experience with Ellis Moving”
“Kendell was courteous and very helpful”
“both guys were nice and respectful”
“very professional and friendly”
7. Will Hire Again
2.48/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“PLEASE DO NOT USE THIS COMPANY”
“would hire again”
“worst customer service ever”
“AVOID THIS BUSINESS”
8. Professionalism
3.46/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“professional delivery”
“handled my items very poorly”
“lied about availability of my shipment”
“warehouse and delivery workers are professional”
9. Conflict Handling
1.65/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“no effort to rectify the damage”
“ran through the inventory again until the box was found”
“Ellis did not take accountability for mistake”
“no attempt to address missing or delayed items.”
10. Precision & Care
4.3/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“back of vanity was broken”
“ONLY DELIVERED HALF MY FURNITURE”
“items damaged and incorrectly packed”
“Items not delivered, potential for handling issues.”
Customer Insights
Interstate Move Duration: 7 days from 4 reviews
Great Crew Members
| Ellis | refreshing experience and professional delivery |
| Kendell | great service and very helpful |
| Brooke | Brooke was helpful in communication |
| Casey, Thomas | they assembled the base and were polite |
| Marquees, Caitlin | Marquees helped on short notice, Caitlin helped with scheduling |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Franklin Moving Services
