U-Pack, based in Fort Smith, Arkansas, is a long-distance moving company that has been in business since 1997. They provide door-to-door moving services for homes of all sizes, offering affordable solutions by charging only for the equipment space used. As one of the most reliable names in the industry, they offer a variety of services such as long-distance moving, military moves, cross-country moves, senior moving, student moves, job relocation, and small moves. If you're looking for movers in Nashville, TN, rest assured U-Pack's experienced consultants offer exceptional customer support both over the phone and online, along with tools and resources such as checklists and how-to guides. They pride themselves on offering fast and easy service with flexible options, including door-to-door delivery, storage, and guaranteed transit.
U-Pack
About U-Pack
Additional Cities Served: Franklin, Hendersonville, Smyrna, Brentwood, Lebanon, La Vergne, ClarksvilleShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- U-Pack vs Full Service Comparison
- U-Pack vs Portable Storage Comparison
- U-Pack vs Truck Rental Comparison
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Customer Reviews of U-Pack
We analyzed and organized the customer reviews of U-Pack in Nashville, TN using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for U-Pack based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Friendly and helpful team made experience great”
“Using U-Pack was the best decision”
“great experience with Upack, would recommend”
“great experience with the moving service”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“The pod was delivered on time”
“ADF didn't deliver on scheduled day”
“ReloCube was delivered on time”
“picked up on time, but pick-up of empty trailer delayed”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“They were the most affordable option”
“price was great”
“easy to get a better quote”
“Reasonable prices”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Very accommodating in service”
“communication was great through the whole process”
“customer service was great”
“updates to your phone”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“No issues with the cost or delays”
“stuck with original prize despite issue”
“accurate shipping estimates and adjusted price fairly”
“No hidden fees or price increases”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“fast”
“Quick and efficient move”
“real-time updates and good overall move speed”
“Picked up soon after clicking 'Ready for Pickup'”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“They are friendly”
“Friendly”
“driver friendly despite the rain”
“drivers were friendly and accommodating in both states”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“Would hire again because of great experience”
“Would definitely use U-pack again”
“would definitely recommend them”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“customer service was professional”
“respectful in handling the drop-off without damage”
“left gate open, let dogs out, unprofessional”
“Left the gate open, unprofessional.”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“supervisor expedited process after many calls”
“gave a credit and a process for damage claim”
“very delayed resolution of overcharge”
“did not rectify issues after charging credit card”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“all my belongings were in perfect condition”
“everything arrived in great condition”
“no items broken or damaged”
“load arrived as packed, no damage or jumbling”
Customer Insights
Cost: $ 2348.00 from 3 historical data points
Interstate Move Duration: 5 days from 11 reviews
Great Crew Members
| Cheri T. | very helpful and courteous |
| Calvin | extremely helpful in giving information and securing dates |
| Chris, Rick | Chris and Rick were amazing |
| Linda | Linda really was an angel |
| ABF | deserved praise for friendly and nice service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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