PODS Moving & Storage is a renowned company with nearly 25 years of experience in the moving and storage industry. With its headquarters in Nashville, Tennessee, and multiple locations across the United States, the company provides flexible and convenient moving and storage solutions tailored to customers' unique needs on a local and nationwide scale. Their services include moving, storage, long-distance moving, portable containers, and additional services like car shipping, moving supplies, and packing and loading help. As an industry leader, PODS distinguishes itself by offering personalized support and a comprehensive moving experience to ensure a smooth and stress-free move or storage process for all their clients.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Smyrna, Spring Hill, Brentwood, Mount Juliet, La Vergne, Dickson, Thompson's StationShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- On-Site Storage
- Storage at Facilities
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- At-home storage
- Temporary storage
- Commercial Moving
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Customer Reviews of PODS Moving & Storage
We analyzed and organized the customer reviews of PODS Moving & Storage in Franklin, TN using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for PODS Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
5.31/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“great service”
“Overcharged from the start.”
“Overall great experience”
“Love this company”
2. Punctuality
4.92/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“delivered the pod to our house on the wrong day”
“waited 1 hour due to their mistake”
“delivery guys were on-time”
“service repeatedly failed to pick up my POD”
3. Affordability
5.39/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“No grasp on actual logistics costs.”
“Affordable and the pod held a lot”
“reasonable pricing”
“made the move simple and more affordable”
4. Communication
3.71/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“No communication about scheduling changes.”
“will not call me back to resolve the damages”
“so helpful and the best people we worked with”
“poor customer service”
5. Stick to Prices
3.05/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“Quoted one price and charged extra later.”
“The original price was the final price”
“Pods claimed I didn't schedule and pay as agreed”
“quote didn't include delivery and pick up fees”
6. Speed
4.64/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“POD sat at the storage facility”
“no showed 4 appointments over 10 days”
“quick loading”
“pod was delivered a week late”
7. Friendliness
7.84/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“James T was kind”
“driver's lack of experience caused damages”
“both drivers were friendly”
“the most polite and professional people”
8. Will Hire Again
4.83/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would hire again”
“Will never use pods again and will deter others.”
“would use them again”
“would hire again”
9. Professionalism
4.92/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“driver was inexperienced and nearly caused an accident”
“employs the most polite and professional people”
“absolutely AWFUL! without professionalism”
“Driver didn’t level the POD correctly”
10. Conflict Handling
1.98/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“no resolution for the damages, no contact possible”
“refuse to stand in good on the claim”
“failed to resolve the issue despite complaints”
“did not rectify the issue with the storage”
11. Precision & Care
5.59/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“All items were undamaged”
“James T was extra careful with items”
“driver damaged driveway and property”
“not one single plant loss in the transition”
Customer Insights
Cost: $ 2249.00 from 3 historical data points
Great Crew Members
| James T | James T carefully handled tricky driveway and POD door |
| Cesar | Cesar was the nicest guy and helped me through the whole process |
| Kenny | Kenny was quick and friendly picking up the pod |
| Eric D | did an awesome job to protect our yard and follow Hoa |
| Chris | Chris fixed the initial screw-ups |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
433 Allied Dr, Nashville, TN, 37211
(877) 770-7637
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