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U-Box at U-Haul Review

Updated Jun 3, 2025
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Looking to hire U-Box at U-Haul? See our detailed 11-point review based on our independent analysis of U-Box at U-Haul, 66 other Ripley moving companies, and 422 moving companies in Tennessee.

Key Takeaways:

  • Overall rating: 6.27 out of 10
  • Highest 11-point rating category: Will Hire Again
  • Our rankings and results are unbiased & backed by data… NOT paid promotions

About

U-Haul, established in 1945 by L.S. "Sam" Shoen and his wife Anna Mary Carty Shoen, revolutionized the moving industry by providing do-it-yourself moving equipment on a one-way, nationwide basis. The company was born out of a personal need when the Shoens could not find a utility trailer to rent for a move from Los Angeles to Portland, leading to their pioneering concept of affordable trailer and truck rentals. Today, U-Haul offers a wide range of moving services and is known as the largest do-it-yourself moving company in North America, broadening its services to include a unique selection of moving vehicles, self-storage units, moving supplies, and more. U-Haul is headquartered in Phoenix, AZ, and operates across the U.S. and Canada, distinguishing itself by consistently innovating and expanding its service offerings, such as through the introduction of portable U-Box containers and the convenient 24/7 Truck Share program. The company remains a significant player in the moving industry, largely due to its wide-reaching network of over 20,000 neighborhood dealers.

Our Research

  • Analyzed 1 total reviews
  • Reviewed 1 social profiles and review listings
  • Checked for license verification at TN DOR & FMCSA
  • Crunched 2 data points pertaining to the above

11 Point Rating

MetricScorevs NationwidePositive ReviewsNegative ReviewsPositive Score
Communication6.93↓ -6.8%10100.0%
Will Hire Again7.09↓ -11.9%10100.0%

Recent U-Box at U-Haul Reviews

Communication - 6.93/10

Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

Overall Review Distribution
Positive
1 (100.0%)
Negative
0 (0.0%)

Additional Details

Moving Services Offered by U-Box at U-Haul

  • International Moving
  • Military Moving
  • College Moving
  • Last-Minute Moving
  • Local Moving
  • Long-Distance Moving
  • Cross-Country Moving
  • Packing
  • Storage
  • Moving Labor

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How we ranked the top Tennessee movers

Why you should trust us

We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Tennessee.

Rating Methodology

Here's the methodology we used to come up with the best movers in Tennessee:

Our data scientist working on the years of experience formula

Our original review-based ranking algorithm

We started with a total of 422 companies that offer moving services in the Tennessee area.

From these 422 companies, we analyzed a total of 62,925 reviews dating all the way back to December 2007.

We also reviewed a total of 11 state and federal moving licenses from these 422 companies and 1,270 different 3rd party review and social profiles.

Each of the ~62,000 reviews was scored according to our detailed 11-point rating criteria

This gave us a total of 157,987 data points to compute individual company scores.

Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 23,532 Ripley moving company data points from the past 2 years that carry more weight.

Bayesian averages calculated to fairly account for the differences between companies that are newer.

The Great Guys Moving 11-Point Rating Breakdown

Our 11-point rating criteria scores every Tennessee moving company across 11 of the most important criteria for a succesful moving experience.

Quality

Overall quality of the service provided on moving day.

8.20/10 avg in Tennessee from 31,559 reviews

Punctuality

Did the crew show up on-time with the required equipment?

7.74/10 avg in Tennessee from 10,463 reviews

Affordability

How affordable was the moving service?

7.41/10 avg in Tennessee from 5,580 reviews

Communication

Responsiveness before, during, and after the move.

7.17/10 avg in Tennessee from 10,634 reviews

Stick to Prices

Was the final price consistent with the original quote?

5.51/10 avg in Tennessee from 3,210 reviews

Speed

Efficiency without taking unnecessary time to increase costs.

8.24/10 avg in Tennessee from 11,824 reviews

Friendliness

Was the moving crew cordial and friendly on moving day?

8.68/10 avg in Tennessee from 18,059 reviews

Will Hire Again

How likely a customer is to hire the same movers again.

7.95/10 avg in Tennessee from 31,989 reviews

Professionalism

Did the moving crew behave professionally on moving day?

8.10/10 avg in Tennessee from 17,652 reviews

Conflict Handling

How well the company responds to accidents and issues.

3.84/10 avg in Tennessee from 3,644 reviews

Precision & Care

Were walls scratched? Did furniture get damaged or lost?

7.81/10 avg in Tennessee from 13,377 reviews