PODS Moving & Storage has been transforming the moving and storage industry since 1998 with its innovative portable storage containers. The company is based in Memphis, Tennessee, and has locations throughout the United States, including in Canada, Australia, and the United Kingdom. PODS offers local and long-distance moving services, on-site and off-site storage options, packing and loading assistance, and car shipping. PODS is known for its personalized service and flexibility, with adjustable scheduling, and the opportunity for customers to control the loading and unloading process. The company also provides convenient moving supplies, connections to local labor providers, and top-rated car shipping services, making PODS a one-stop-shop for moving and storage needs.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Bartlett, Southaven, Collierville, Germantown, Olive Branch, Horn Lake, West MemphisShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Storage On-Site
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Safely ship your vehicle
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Customer Reviews of PODS Moving & Storage
We analyzed and organized the customer reviews of PODS Moving & Storage in Memphis, TN using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for PODS Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“really happy with the move”
“never use this company again”
“great experience with the moving service”
“Absolute worst company I have ever dealt with”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“hired men to help us. Still haven’t showed up”
“they came earlier than scheduled without notification”
“on time as scheduled”
“was right on time”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“not transparent and hidden fees imply extremely expensive”
“charged us over and over again”
“service for the cost was great”
“paid $5000 and they won't transport my stuff”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“customer service was no help”
“terrible customer service”
“can't get anyone to answer the phone”
“impossible to talk to them”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“charged earlier than agreed and added unanticipated fees”
“hidden fees implies not sticking to quoted prices”
“charged us over and over again”
“They didn't provide the promised service.”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“still waiting for them to move our pod”
“They delayed picking up the PODS.”
“offload super quick”
“Fast and quick delivery”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“everyone I spoke with was super nice”
“drivers were very nice and polite”
“each person was very courteous”
“cheerful”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would never recommend PODS”
“will not use myself and will not suggest anyone else use them”
“certainly would not hire again”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“nobody is on the same page”
“efficient in getting our pod in place”
“Lazaro was professional”
“everyone was professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“unhelpful in resolving issues and cancelling orders”
“did not address the issue with the damaged POD”
“Mr. Derrick ensured my issue was resolved promptly”
“They didn't resolve the issue with service delivery.”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“damage was done to our home”
“delivered with zero issues, indicating careful handling”
“lock was changed, but nothing was stolen”
“Nothing was damaged”
Customer Insights
Cost: $ 696.00 from 8 historical data points
Interstate Move Duration: 6 days from 3 reviews
Great Crew Members
| Derrick | Mr. Derrick managed the situation effectively |
| Earnest Hays | cheerful and efficient in getting our pod in place |
| Lazaro | Lazaro was polite and professional |
| Lazaro | Lazaro was awesome and delivered my pod safely |
| Lazaro | Lazaro took time to help and ensured convenience |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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