PODS Moving & Storage, founded in 1998, has nearly 25 years of experience in the moving and storage industry. The company operates not only in the U.S., but also in Canada, Australia, and the United Kingdom, from its base in Johnson City, Tennessee. They offer a varied range of services including residential and commercial moving, storage, and car shipping. Apart from that, PODS provides moving supplies, packing and loading assistance, and moving helpers. The company is widely known for its flexible and convenient solutions, like portable storage containers and the prospects of adjusting the scheduling based on customer needs. In 2023, PODS was awarded as the best moving and storage container company by Move.org.
PODS Moving & Storage
based on 140+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Kingsport, Bristol, Boone, Elizabethton, Erwin, Jonesborough, Big Stone GapShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
- Contents Protection
- Hourly Moving Services
- Storage On-Site
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Customer Reviews of PODS Moving & Storage
We analyzed and organized the customer reviews of PODS Moving & Storage in Johnson City, TN using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for PODS Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
6.86/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“great experience for us”
“Pods did a great job”
“Horrible experience”
“do not recommend this company”
2. Punctuality
5.13/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“guaranteed pickup but didn't happen”
“did not call as promised, showed up without notice”
“did not pick up or drop off at scheduled time”
“container did not arrive on the scheduled date.”
3. Affordability
4.33/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“lied about fees and additional charges”
“most expensive service”
“can hire movers at less cost”
“very reasonable pricing”
4. Communication
4.17/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Outsourced operators were clueless”
“poor communication, did not follow up as discussed”
“Great from the first phone call”
“PODS was not responsive when I complained.”
5. Stick to Prices
2.09/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“charged extra fees despite waiving them initially”
“billed me incorrectly”
“they said we wouldn’t be charged and we were.”
“Charged additional rental, price more than discussed.”
6. Speed
6.27/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Fast loading”
“container stayed for over 2 weeks at a wrong location.”
“took much longer than expected”
“container was onsite in less than 2 hours”
7. Friendliness
9.06/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“every delivery person we had was excellent”
“Driver was friendly and courteous”
“Thank you for making our move easier implies friendliness”
“the person that answered was nice”
8. Will Hire Again
6.19/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“don't want to move again, but would do it this way”
“I would do it again”
“would definitely not hire again”
“would not recommend PODS”
9. Professionalism
7.22/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“acted unprofessionally”
“customer service and drivers were great”
“the folks were very professional”
“very professionally done job”
10. Conflict Handling
2.52/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“offered to waive fee but charged anyway”
“did not rectify damages to driveway and yard”
“PODS was not responsive to address the issue.”
“they admitted their mistake and offered $100 bucks compensation.”
11. Precision & Care
6.51/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“our items arrived in perfect condition”
“my items were damaged”
“NO damage to any items”
“driver damaged my neighbors fence”
Great Crew Members
| local PODS manager | immensely helpful |
| Jay, Michael | Jay and Michael deserve massive raises for their help. |
| Dallas | our driver and horse were fabulous |
| Cheryl,Jay | Cheryl and Jay were exceptionally helpful |
| Betty | tried to help |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
1004 Quality Cir, Johnson City, TN, 37615
(877) 770-7637
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