Coutu Bros. Moving & Storage Review
Looking to hire Coutu Bros. Moving & Storage? See our detailed 11-point review based on our independent analysis of Coutu Bros. Moving & Storage, 44 other Providence moving companies, and 43 moving companies in Rhode Island.
Coutu Bros. Moving & Storage has an overall score of 8.01 out of 10. Based on our extensive analysis, this is a Good score and places it in the top 57.5% of all movers in Rhode Island and the top 59.74% of moving companies nationwide. They score better than 24 movers in Rhode Island.
Key Takeaways:
- Overall rating: 8.01 out of 10
- Highest 11-point rating category: Punctuality
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
With a reputable history that spans over 80 years, Coutu Bros. Moving & Storage has positioned itself as a foremost family-owned business serving New England. Established in 1940, this BBB-accredited entity is nestled in Warwick, maintaining offices in multiple locations across Rhode Island and Massachusetts. As seasoned specialists, they offer a range of services catered to both homeowners and businesses, including Providence, RI moving services for local and long-distance transit. In addition to their comprehensive moving services, Coutu Bros. Moving & Storage also provides climate-controlled storage solutions, ensuring your valuable possessions are securely housed, monitored 24/7 in their massive 10,000+ square foot warehouse. Their dedication to customer service is evidenced by their team of skilled drivers and laborers, all of whom are full-time, experienced, uniformed, and have passed rigorous background checks and drug screenings. From routine residential moves to large-scale commercial transitions and even specialized logistics like pianos, gun safes, and artwork, their level of commitment remains high. They pride themselves on treating every customer as part of the family. Fully licensed and insured, Coutu Bros. Moving & Storage ensures every project's completion aligns with the highest standards of work.
Our Research
- Analyzed 505 total reviews
- Reviewed 6 social profiles and review listings
- Checked for license verification at FMCSA
- Crunched 774 data points pertaining to the above
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Coutu Bros. Moving & Storage & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.57 | ↑ 3.2% | 123 | 26 | 82.6% | |
| Punctuality | 9.55 | ↑ 19.7% | 58 | 2 | 96.7% | |
| Affordability | 8.45 | ↑ 11.6% | 20 | 3 | 87.0% | |
| Communication | 8.19 | ↑ 10.2% | 34 | 8 | 81.0% | |
| Stick to Prices | 7.58 | ↑ 27.1% | 10 | 3 | 76.9% | |
| Speed | 9.33 | ↑ 10.4% | 58 | 5 | 92.1% | |
| Friendliness | 9.46 | ↑ 8.3% | 79 | 4 | 95.2% | |
| Will Hire Again | 8.38 | ↑ 4.1% | 119 | 28 | 81.0% | |
| Professionalism | 8.83 | ↑ 8.0% | 82 | 13 | 86.3% | |
| Conflict Handling | 2.02 | ↓ -50.3% | 2 | 18 | 10.0% | |
| Precision & Care | 7.73 | ↓ -2.4% | 57 | 22 | 72.2% |
Recent Coutu Bros. Moving & Storage Reviews
Quality - 8.57/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 9.55/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 8.45/10
How affordable was the moving service?
Overall Review Distribution
Communication - 8.19/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Stick to Prices - 7.58/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 9.33/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.46/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 8.38/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 8.83/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 2.02/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 7.73/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Coutu Bros. Moving & Storage
- Residential moving
- Commercial moving
- Long distance moving
- Storage
- Hoisting
- Pianos
- Gun safes
- Fine art
Licenses
We do not currently have license data to display for Coutu Bros. Moving & Storage
Detailed Customer Insights
Based on our analysis of Coutu Bros. Moving & Storage's customer reviews:
3 hrs
Local Move Duration
based on 17 reviews
Average Cost
$5,206.00
based on 3 historical data points
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Awards
Contact Coutu Bros. Moving & Storage
- 2 Greco Ln, Warwick, RI, 02886
- (401) 739-7788
- https://coutumovers.com/
Follow Coutu Bros. Moving & Storage:
How we ranked the top Rhode Island movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Rhode Island.
Rating Methodology
Here's the methodology we used to come up with the best movers in Rhode Island:
Our original review-based ranking algorithm
We started with a total of 43 companies that offer moving services in the Rhode Island area.
From these 43 companies, we analyzed a total of 8,836 reviews dating all the way back to February 2007.
We also reviewed a total of 5 state and federal moving licenses from these 43 companies and 162 different 3rd party review and social profiles.
Each of the ~8,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 23,005 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 3,545 Providence moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Rhode Island moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
