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Jones Moving and Storage Review

Updated Jun 14, 2025

Looking to hire Jones Moving and Storage? See our detailed 11-point review based on our independent analysis of Jones Moving and Storage, 44 other Providence moving companies, and 43 moving companies in Rhode Island.

Key Takeaways:

  • Overall rating: 5.74 out of 10
  • Highest 11-point rating category: Friendliness
  • Our rankings and results are unbiased & backed by data… NOT paid promotions

About

Based in Providence, Rhode Island, Jones Moving and Storage is a family-owned and operated company. Established in 1892, they offer a broad spectrum of services. These services include short and long-distance residential and commercial moving, safe storage solutions, and packing/unpacking services. They are also noted for offering a Summer Storage Program specially designed for RISD students. Through this program, they coordinate with Resident Life to deliver stored items to student rooms in September. With a legacy spanning over a century, Jones Moving & Storage upholds a steadfast commitment to superior customer service, catering to every aspect of their clients' moving and storage requirements.

Our Research

  • Analyzed 61 total reviews
  • Reviewed 7 social profiles and review listings
  • Checked for license verification at FMCSA
  • Crunched 262 data points pertaining to the above

11 Point Rating

MetricScorevs NationwidePositive ReviewsNegative ReviewsPositive Score
Quality6.51↓ -21.5%251858.1%
Punctuality6.72↓ -15.8%10566.7%
Affordability6.42↓ -15.2%8561.5%
Communication6.18↓ -16.9%10855.6%
Stick to Prices5.51↓ -7.6%4450.0%
Speed5.62↓ -33.4%6746.2%
Friendliness7.66↓ -12.3%23776.7%
Will Hire Again6.00↓ -25.4%252154.3%
Professionalism5.61↓ -31.4%141450.0%
Conflict Handling1.97↓ -51.5%1156.3%
Precision & Care4.90↓ -38.2%141843.8%

Recent Jones Moving and Storage Reviews

Quality - 6.51/10

Overall quality of the service provided on moving day.

Recent Customer Praises
they did everything they said they would do
Recent Customer Complaints
stolen items and overall negative experience
Overall Review Distribution
Positive
25 (58.1%)
Negative
18 (41.9%)

Additional Details

Moving Services Offered by Jones Moving and Storage

  • Short-distance moves
  • Long-distance moves
  • Residential moves
  • Commercial moves
  • Safe storage solutions
  • Short-term storage options
  • Long-term storage options
  • Packing services
  • Unpacking services
  • RISD Summer Storage Program

Contact Jones Moving and Storage

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How we ranked the top Rhode Island movers

Why you should trust us

We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Rhode Island.

Rating Methodology

Here's the methodology we used to come up with the best movers in Rhode Island:

Our data scientist working on the years of experience formula

Our original review-based ranking algorithm

We started with a total of 43 companies that offer moving services in the Rhode Island area.

From these 43 companies, we analyzed a total of 8,836 reviews dating all the way back to February 2007.

We also reviewed a total of 5 state and federal moving licenses from these 43 companies and 162 different 3rd party review and social profiles.

Each of the ~8,000 reviews was scored according to our detailed 11-point rating criteria

This gave us a total of 23,005 data points to compute individual company scores.

Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 3,545 Providence moving company data points from the past 2 years that carry more weight.

Bayesian averages calculated to fairly account for the differences between companies that are newer.

The Great Guys Moving 11-Point Rating Breakdown

Our 11-point rating criteria scores every Rhode Island moving company across 11 of the most important criteria for a succesful moving experience.

Quality

Overall quality of the service provided on moving day.

8.21/10 avg in Rhode Island from 4,227 reviews

Punctuality

Did the crew show up on-time with the required equipment?

7.85/10 avg in Rhode Island from 1,422 reviews

Affordability

How affordable was the moving service?

7.25/10 avg in Rhode Island from 882 reviews

Communication

Responsiveness before, during, and after the move.

7.18/10 avg in Rhode Island from 1,671 reviews

Stick to Prices

Was the final price consistent with the original quote?

5.87/10 avg in Rhode Island from 600 reviews

Speed

Efficiency without taking unnecessary time to increase costs.

8.39/10 avg in Rhode Island from 1,729 reviews

Friendliness

Was the moving crew cordial and friendly on moving day?

8.77/10 avg in Rhode Island from 2,805 reviews

Will Hire Again

How likely a customer is to hire the same movers again.

7.94/10 avg in Rhode Island from 4,470 reviews

Professionalism

Did the moving crew behave professionally on moving day?

8.11/10 avg in Rhode Island from 2,717 reviews

Conflict Handling

How well the company responds to accidents and issues.

3.73/10 avg in Rhode Island from 554 reviews

Precision & Care

Were walls scratched? Did furniture get damaged or lost?

7.69/10 avg in Rhode Island from 1,928 reviews