Based in Providence, Rhode Island, Jones Moving and Storage is a family-owned and operated company. Established in 1892, they offer a broad spectrum of services. These services include short and long-distance residential and commercial moving, safe storage solutions, and packing/unpacking services. They are also noted for offering a Summer Storage Program specially designed for RISD students. Through this program, they coordinate with Resident Life to deliver stored items to student rooms in September. With a legacy spanning over a century, Jones Moving & Storage upholds a steadfast commitment to superior customer service, catering to every aspect of their clients' moving and storage requirements.
Jones Moving and Storage
based on 262+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Jones Moving and Storage
Additional Cities Served: Cranston, Warwick, Pawtucket, East Providence, Attleboro, Woonsocket, NewportShow More >
Moving Services
- Short-distance moves
- Long-distance moves
- Residential moves
- Commercial moves
- Safe storage solutions
- Short-term storage options
- Long-term storage options
- Packing services
- Unpacking services
- RISD Summer Storage Program
USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Customer Reviews of Jones Moving and Storage
We analyzed and organized the customer reviews of Jones Moving and Storage in Providence, RI using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Jones Moving and Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
6.55/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“they did everything they said they would do”
“stolen items and overall negative experience”
“Excellent moving experience”
“Lost quite a few items and storage mess implies poor quality”
2. Punctuality
6.74/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“could be more punctual and precise with timings”
“they were quick to answer and deliver”
“were late and lied about reason”
“Arrived 2 and half hour late”
3. Affordability
6.42/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“on budget”
“Implies was extremely expensive for received service.”
“mentioned they're affordable”
“move was excessively expensive”
4. Communication
6.2/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“answered all my questions”
“lack of accountability”
“staff is very helpful”
“Office staff are horrible, implies poor communication”
5. Stick to Prices
5.5/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“on budget”
“quoted prices not respected due to lost/damaged items ”
“did not stick to quoted prices”
“transparent in pricing”
6. Speed
5.65/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Took their time to inflate price.”
“move took far longer than it should”
“Took 6 hours to load, very slow”
“on their way in 3 hours”
7. Friendliness
7.69/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“helped me with some other things”
“owners were extremely rude”
“negative sentiment towards employees' treatment”
“The guys were friendly”
8. Will Hire Again
6.04/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“I’m sure glad I did”
“would not hire again due to damaged and missing items”
“would not recommend this company”
“would not hire again due to theft”
9. Professionalism
5.65/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“worked constantly”
“crew's actions were unprofessional”
“unprofessional behavior mentioned”
“crew involved in theft”
10. Conflict Handling
1.98/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“no effort made to rectify heavily damaged items”
“no effort to right the wrongs mentioned”
“did not rectify the issue of theft”
“No attempt to right the wrong was mentioned.”
11. Precision & Care
4.92/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“belongings were heavily water damaged and moldy”
“personal items stolen”
“items were stolen”
“Items scratched big time”
Customer Insights
Local Move Duration: 5.5 hours from 3 reviews
Great Crew Members
| James, Chris, Rob, Rick | worked constantly, answered questions, and were helpful |
| Jones | Thanks Jones for good cheer |
| Andy, James, Marcus, Derrick | they were kind and made a difficult situation better |
| T, A, B | fine people who genuinely care about your belongings |
| Greg, Rick, JD, Chris, Kenny, Miguel | went above and beyond, very professional and careful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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