Compass Self Storage is a moving company with multiple locations across the United States, offering a one-stop-shop for all your storage needs. They provide personal, business, boat, and RV storage, along with pharmaceutical and climate-controlled storage options. Compass Self Storage acts as your storage concierge service, providing packing and moving supplies, arranging truck rentals, and contacting moving services in Providence, RI on your behalf. They prioritize customer satisfaction and offer numerous amenities to support your storage experience, such as climate-controlled units, indoor units, secure entry access, and contactless rentals.
Compass Self Storage
based on 501+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Compass Self Storage
Additional Cities Served: East Providence, Woonsocket
Moving Services
- Packing Supplies
- Truck Rental
- Contact Moving Services
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Customer Reviews of Compass Self Storage
We analyzed and organized the customer reviews of Compass Self Storage in Providence, RI using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Compass Self Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
7.44/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“worst storage facility I have ever used”
“terrible experience overall”
“great work by movers”
“very good attention and efficient”
2. Punctuality
6.02/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“blocked access to unit without warning”
“came in late but were quickly accommodated”
“Late opening up”
3. Affordability
6.86/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“the rent is way too high”
“charged extra unfairly”
“do not want to return the money paid”
“extremely expensive”
4. Communication
8.27/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Awesome customer service.”
“difficult to get through to customer service”
“the front counter agent was very helpful”
“great customer service”
5. Stick to Prices
4.05/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“added on a bunch of service fees unexpectedly”
“errors in website led to wasted trips”
“not sticking to quoted prices by not refunding”
“thorough in making sure to get what is needed”
6. Speed
8.68/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“very efficient”
“Fast and easy move”
“service was fast and efficient”
“really fast service”
7. Friendliness
9.37/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Kim was very pleasant and super helpful”
“very kind customer service”
“Very helpful”
“Chasity was extremely helpful and kind”
8. Will Hire Again
7.42/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would not recommend renting a Uhaul from here”
“would not hire again”
“would give them more than a 5 star”
“very happy”
9. Professionalism
7.38/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“Chastity was extremely professional”
“lack of professionalism in handling situations”
“professional business and service”
“Refusal to respond to police and lack of cooperation”
10. Conflict Handling
3.95/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“nightmare getting charges taken off”
“the company corrected their promotion mistake”
“did not attempt to right any wrongs”
“refuse to respond or right wrongs”
11. Precision & Care
3.41/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“rat infestation and flooding is beyond normal”
“items were unsalvageable due to late notification of flooding”
“20,000.00+ of tools and equipment were robbed”
“personal belongings were flooded”
Great Crew Members
| Kim | Kim was very pleasant and super helpful |
| Chastity | Chastity was courteous and helpful |
| Chasity | went above and beyond |
| Chastity | Chastity was excellent! |
| Chastity, Destiny | they treated me with respect and made it very easy |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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