1-800-PACK-RAT Moving and Storage is a company that provides moving and storage services to customers nationwide. The company offers all-steel, weatherproof portable moving containers to ensure the safety and security of customers' belongings. Their services include long-distance moving solutions, local moving solutions, on-site storage solutions, secure warehouse storage solutions, and business solutions. 1-800-PACK-RAT has a nationwide network of over 65 secure warehouse storage facilities, and they pride themselves on providing the best customer service in the industry. They aim to make moving and storage simple for their customers with convenient and flexible solutions tailored to their needs. If you're looking for Emmaus, PA moving services, feel free to explore more options.
1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: Emmaus, Wyomissing, Shillington, East Petersburg, Pennsburg, North Wales, East Greenville
Moving Services
- Long-Distance Moving Solutions
- Local Moving Solutions
- On-Site Storage Solutions
- Secure Warehouse Storage Solutions
- All-Steel Containers
- Business Solutions
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Customer Reviews of 1-800-PACK-RAT Moving and Storage
We analyzed and organized the customer reviews of 1-800-PACK-RAT Moving and Storage in Phoenixville, PA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for 1-800-PACK-RAT Moving and Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“nightmare from the moment I booked”
“very poor quality of service”
“absolute worst company I've dealt with”
“long delay, overcharged, poor experience”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“did not arrive for the entire day”
“called us at 3:30pm telling us they couldn’t make the delivery”
“missed 3 delivery dates”
“company did not deliver on time”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“charged more than quoted price”
“not worth the extra money spent”
“charged me but never delivered my pod ”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“ineffective communication about arrival times”
“45 min hold times, scheduling inefficiencies”
“had to call daily for updates”
“Over an hour wait on the phone for customer service.”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“did not stick to quoted price”
“did not stick to the agreed time, affecting plans”
“only willing to refund the delivery fee”
“charged me but never delivered my pod ”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“left at my old apt complex for over a week”
“did not deliver on time on multiple occasions”
“delayed pick up and delivery multiple times”
“removal took over 2 days with changing times”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Customer service was unhelpful and insincere.”
“driver was very nice”
“they are friendly”
“unprofessional management and lies”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“will never again in life rent from them”
“would not hire again”
“terrified of how my things will arrive”
“would not hire again due to poor service”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“lack of professionalism”
“unprofessionally run, lacks respect for customers”
“Lack of professionalism in handling schedule changes.”
“driver was apologetic and professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“did not attempt to right the wrong”
“unwilling to compensate for breech in security”
“still waiting for the pack rat to be picked up”
“container delayed several days”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“items were broken into and stolen”
“prized family possessions destroyed”
“our container leaked and they lost it”
“they damaged my belongings”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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