Charles E Groff & Sons Inc Review
Looking to hire Charles E Groff & Sons Inc? See our detailed 11-point review based on our independent analysis of Charles E Groff & Sons Inc, 49 other Lancaster moving companies, and 598 moving companies in Pennsylvania.
Key Takeaways:
- Overall rating: 7.25 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Charles E. Groff & Sons, Inc. is a leading residential moving company in Lancaster. For over 50 years, this family-owned business has provided reliable options for local, intrastate, and cross-country moves for customers in the area. If you need to relocate within the region, working with experienced movers serving Lancaster, PA like Charles E. Groff & Sons can be a great advantage. It is located in Mount Joy and specializes in moving pianos, gun safes, grandfather clocks, and other heavy items. Charles E. Groff & Sons does not use temporary workers and hires only full-time movers who must pass background checks and drug tests. Its employees have an average of ten years of experience, so you know they are experts in their field. They will ensure your belongings are securely packed and delivered on time without any damage. Charles E. Groff & Sons offers free estimates to help you plan your move. It is proud to be an interstate agent for Bekins Van Lines.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Charles E Groff & Sons Inc & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.54 | ↑ 2.9% | 48 | 10 | 82.8% | |
| Punctuality | 7.48 | ↓ -6.2% | 11 | 4 | 73.3% | |
| Affordability | 6.97 | ↓ -8.0% | 5 | 2 | 71.4% | |
| Communication | 5.91 | ↓ -20.5% | 13 | 14 | 48.1% | |
| Stick to Prices | 8.00 | ↑ 34.2% | 8 | 2 | 80.0% | |
| Speed | 8.30 | ↓ -1.7% | 18 | 4 | 81.8% | |
| Friendliness | 8.64 | ↓ -1.1% | 31 | 5 | 86.1% | |
| Will Hire Again | 7.40 | ↓ -8.0% | 46 | 20 | 69.7% | |
| Professionalism | 7.72 | ↓ -5.6% | 24 | 8 | 75.0% | |
| Conflict Handling | 3.35 | ↓ -17.7% | 3 | 8 | 27.3% | |
| Precision & Care | 7.48 | ↓ -5.7% | 16 | 7 | 69.6% |
Recent Charles E Groff & Sons Inc Reviews
Quality - 8.54/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 7.48/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Affordability - 6.97/10
How affordable was the moving service?
Overall Review Distribution
Communication - 5.91/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Stick to Prices - 8.00/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 8.30/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Overall Review Distribution
Friendliness - 8.64/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 7.40/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 7.72/10
Did the moving crew behave in a professional manner on moving day?
Overall Review Distribution
Conflict Handling - 3.35/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 7.48/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Overall Review Distribution
Additional Details
Moving Services Offered by Charles E Groff & Sons Inc
N/A
Licenses
State & federal license information
Pennsylvania Moving License
Status: Active (last checked: 7/04/25)Pennsylvania Moving License Information
- License Number: 700812
- License Status: Active
- Date Issued: -
USDOT Interstate License
Status: Not Authorized for Interstate Moves (last checked 6/27/25)- USDOT: 396907
- ENTITY TYPE: Carrier/Shipper
19
Registered Trucks, Tractors, or Vans
8
Registered Drivers
7/25/24
Most Recent USDOT Update
350,000
Annual Interstate Miles (2023)
Detailed Customer Insights
Based on our analysis of Charles E Groff & Sons Inc's customer reviews:
2 hrs
Local Move Duration
based on 3 reviews
Error. Please try again later.
Awards
Contact Charles E Groff & Sons Inc
- 1284 Cloverleaf Rd, Mount Joy, PA, 17552
- (717) 653-1357
- https://www.cegmovers.com
Follow Charles E Groff & Sons Inc:
How we ranked the top Pennsylvania movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Pennsylvania.
Rating Methodology
Here's the methodology we used to come up with the best movers in Pennsylvania:
Our original review-based ranking algorithm
We started with a total of 598 companies that offer moving services in the Pennsylvania area.
From these 598 companies, we analyzed a total of 66,766 reviews dating all the way back to February 2007.
We also reviewed a total of 175 state and federal moving licenses from these 598 companies and 1,709 different 3rd party review and social profiles.
Each of the ~66,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 179,197 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 26,893 Lancaster moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Pennsylvania moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
