North American Van Lines Review
Looking to hire North American Van Lines? See our detailed 11-point review based on our independent analysis of North American Van Lines, 16 other Wilkes-Barre moving companies, and 595 moving companies in Pennsylvania.
Key Takeaways:
- Overall rating: 6.66 out of 10
- Highest 11-point rating category: Punctuality
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Established in 1933, North American Van Lines is a world leader in relocation with over 500 agent locations throughout North America. They offer a range of services including corporate relocation, household moving, and international moving, making them one of the most versatile movers in Wilkes-Barre, PA. This includes packing, loading, and transporting of belongings, as well as disassembly and reassembly of furniture, residence protection pads, and systematic loading/unloading. They also offer climate-controlled storage options and installation and assembly services. Ensuring professionalism and quality service, they present a range of pricing options to fit the customer's needs.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between North American Van Lines & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 7.25 | ↓ -12.7% | 1 | 0 | 100.0% | |
| Punctuality | 7.27 | ↓ -8.8% | 1 | 0 | 100.0% | |
| Communication | 6.82 | ↓ -8.2% | 1 | 0 | 100.0% | |
| Will Hire Again | 7.04 | ↓ -12.5% | 1 | 0 | 100.0% |
Recent North American Van Lines Reviews
Quality - 7.25/10
Overall quality of the service provided on moving day.
Overall Review Distribution
Punctuality - 7.27/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Communication - 6.82/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Will Hire Again - 7.04/10
How likely a customer is to hire the same movers again for their next move.
Overall Review Distribution
Additional Details
Moving Services Offered by North American Van Lines
- Packing Options
- Full Service Packing
- Fragile Only Packing
- Self Pack
- Packing Materials
- Standard moving boxes
- Wardrobe boxes
- Mirror boxes
- Mattress boxes
- Dishpack barrels
Licenses
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Detailed Customer Insights
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Contact North American Van Lines
- 157 Welles St # 100, Forty Fort, PA, 18704
- (570) 266-8172
- https://www.northamerican.com/local/forty-fort-moving-company
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How we ranked the top Pennsylvania movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Pennsylvania.
Rating Methodology
Here's the methodology we used to come up with the best movers in Pennsylvania:
Our original review-based ranking algorithm
We started with a total of 595 companies that offer moving services in the Pennsylvania area.
From these 595 companies, we analyzed a total of 66,766 reviews dating all the way back to February 2007.
We also reviewed a total of 175 state and federal moving licenses from these 595 companies and 1,706 different 3rd party review and social profiles.
Each of the ~66,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 179,197 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 26,951 Wilkes-Barre moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Pennsylvania moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
