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U-Box at U-Haul Review

Updated Jul 17, 2025
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Looking to hire U-Box at U-Haul? See our detailed 11-point review based on our independent analysis of U-Box at U-Haul, 60 other Avalon moving companies, and 598 moving companies in Pennsylvania.

Key Takeaways:

  • Overall rating: 5.83 out of 10
  • Highest 11-point rating category: Friendliness
  • Our rankings and results are unbiased & backed by data… NOT paid promotions

About

U-Haul, founded in 1945 by Leonard Shoen and Anna Mary Carty Shoen, is a well-established American moving truck, trailer, and self-storage rental company based in Phoenix, Arizona. U-Haul was created from a need for do-it-yourself moving equipment available on a one-way, nationwide basis. Over the years, U-Haul has helped mobilize do-it-yourself movers across North America. Aside from its core services of truck, trailer rentals, and self-storage units, U-Haul also offers moving boxes, packing supplies, and propane refilling. Notable for being the largest installer of permanent trailer hitches in the automotive aftermarket, U-Haul also offers alternative-fuel for vehicles and grills, underscoring its commitment to convenience and customer service. U-Haul's nationwide network of dealers and attention to customer service have made it a leader in the do-it-yourself moving industry for decades.

Our Research

  • Analyzed 27 total reviews
  • Reviewed 2 social profiles and review listings
  • Checked for license verification at PPUC & FMCSA
  • Crunched 101 data points pertaining to the above

11 Point Rating

MetricScorevs NationwidePositive ReviewsNegative ReviewsPositive Score
Quality6.64↓ -20.1%6554.5%
Punctuality5.83↓ -26.9%2250.0%
Affordability6.63↓ -12.5%5362.5%
Communication5.20↓ -30.1%81142.1%
Stick to Prices4.17↓ -30.1%2528.6%
Speed7.10↓ -15.9%2166.7%
Friendliness7.56↓ -13.5%11473.3%
Will Hire Again5.83↓ -27.6%81044.4%
Professionalism6.29↓ -23.1%5455.6%
Conflict Handling3.45↓ -15.2%2528.6%

Recent U-Box at U-Haul Reviews

Quality - 6.64/10

Overall quality of the service provided on moving day.

Overall Review Distribution
Positive
6 (54.5%)
Negative
5 (45.5%)

Additional Details

Moving Services Offered by U-Box at U-Haul

  • Local Moving
  • Long-Distance Moving
  • International Moving
  • College Moving
  • Military Moving
  • Packing Services
  • Storage Services
  • Commercial Moving
  • Last-Minute Moving
  • Furniture Moving

Contact U-Box at U-Haul

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How we ranked the top Pennsylvania movers

Why you should trust us

We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Pennsylvania.

Rating Methodology

Here's the methodology we used to come up with the best movers in Pennsylvania:

Our data scientist working on the years of experience formula

Our original review-based ranking algorithm

We started with a total of 598 companies that offer moving services in the Pennsylvania area.

From these 598 companies, we analyzed a total of 66,766 reviews dating all the way back to February 2007.

We also reviewed a total of 175 state and federal moving licenses from these 598 companies and 1,709 different 3rd party review and social profiles.

Each of the ~66,000 reviews was scored according to our detailed 11-point rating criteria

This gave us a total of 179,197 data points to compute individual company scores.

Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 26,868 Avalon moving company data points from the past 2 years that carry more weight.

Bayesian averages calculated to fairly account for the differences between companies that are newer.

The Great Guys Moving 11-Point Rating Breakdown

Our 11-point rating criteria scores every Pennsylvania moving company across 11 of the most important criteria for a succesful moving experience.

Quality

Overall quality of the service provided on moving day.

8.23/10 avg in Pennsylvania from 33,934 reviews

Punctuality

Did the crew show up on-time with the required equipment?

8.01/10 avg in Pennsylvania from 12,528 reviews

Affordability

How affordable was the moving service?

7.62/10 avg in Pennsylvania from 7,781 reviews

Communication

Responsiveness before, during, and after the move.

7.35/10 avg in Pennsylvania from 13,211 reviews

Stick to Prices

Was the final price consistent with the original quote?

6.18/10 avg in Pennsylvania from 4,512 reviews

Speed

Efficiency without taking unnecessary time to increase costs.

8.42/10 avg in Pennsylvania from 13,762 reviews

Friendliness

Was the moving crew cordial and friendly on moving day?

8.67/10 avg in Pennsylvania from 19,790 reviews

Will Hire Again

How likely a customer is to hire the same movers again.

7.95/10 avg in Pennsylvania from 34,320 reviews

Professionalism

Did the moving crew behave professionally on moving day?

8.13/10 avg in Pennsylvania from 20,190 reviews

Conflict Handling

How well the company responds to accidents and issues.

3.97/10 avg in Pennsylvania from 3,481 reviews

Precision & Care

Were walls scratched? Did furniture get damaged or lost?

7.91/10 avg in Pennsylvania from 15,759 reviews