U-Pack makes long-distance relocation easy by providing a speedy, affordable, and convenient alternative to traditional moving methods. This company has sturdy metal containers that can be delivered right to your doorstep. Load it yourself or hire someone else to do it for you. When you’re ready, U-Pack will drive your belongings to your new place or take them to one of its storage facilities, where they’ll be safe and sound. A team of experienced consultants will be at hand to answer any shipping or moving questions that you may have. These professionals only charge for the equipment space you use. Fuel costs are always included in the rates, so there is no need to worry about added or hidden fees. U-Pack's service center in Portland, OR offers guaranteed transit times. You can rest assured that your items will arrive safely within the time frame specified.
U-Pack
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- U-Pack vs Full Service Comparison
- U-Pack vs Portable Storage Comparison
- U-Pack vs Truck Rental Comparison
Awards
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Customer Reviews of U-Pack
We analyzed and organized the customer reviews of U-Pack in Portland, OR using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for U-Pack based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“they made the cross-country move easy”
“it was a positive experience”
“A lot to like about U-Pack, mostly a good experience”
“Overall experience was generally positive despite issues.”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“dropped off on time and delivered promptly”
“Trailer was delivered pretty close to the time promised”
“Accurate date estimations”
“Arrived on time.”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“UPack was the best pricing”
“good value”
“Price was reasonable.”
“cheaper than quotes from PODS”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“very responsive company”
“responsive customer service”
“Communication was good throughout the process”
“Good customer service, but could have been more proactive.”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“pricing as quoted with no surprises”
“credited for not using space and cost less than estimate”
“knocked about $1000 off of the price”
“UPack has fixed prices and provided clarity”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Time to get it delivered was surprisingly fast”
“Delivery was much faster than typical”
“had to wait on an air mattress for over a week”
“trailer arrived 4 days sooner than expected”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“customer service experience was definitely nicer”
“Friendly drivers”
“the ABF drivers were so nice”
“customer service was friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would use UPack again for moving”
“Would recommend them for interstate moves”
“Mostly a good experience despite frustrations”
“Would use them again despite the issues.”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“professional interactions with the team”
“Good customer service but problem with truck quality.”
“impressed by the company's professionalism”
“customer service members were professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“wasn't told of train transportation method”
“they bent over backwards after the confusion”
“Dispatcher handled and released the cubes”
“Refunded part of the moving cost”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“Boxes were dripping wet, suggests some mishandling.”
“everything was damaged.”
“overall no damage to the contents”
“everything was in great shape upon arrival”
Customer Insights
Cost: $ 5020.00 from 3 historical data points
Interstate Move Duration: 5 days from 13 reviews
Great Crew Members
| UPACK team | Praised for the overall smooth and pleasant move experience |
| the drivers | drivers were awesome, professional, and accommodating |
| Colby | Colby was prompt, communicative, and professional |
| ABF Transport | drivers were very courteous and friendly |
| Sabrina | Sabrina helped gain access to stuff |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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