Gentle Giant Moving Company distinguishes itself in the relocation industry with a robust track record of top-notch service, evidenced by their four decades of operation. This company, known for its exceptional customer satisfaction, derives 80% of its business from repeat and referral clients. They operate from 20 locations nationwide, ensuring extensive coverage and the ability to manage moves across the country meticulously. They offer a comprehensive array of services tailored to meet various moving needs including residential, commercial, local, and long-distance relocations. Their offerings include specialized services such as piano moving, packing and unpacking, as well as secure storage solutions. Every customer benefits from a dedicated Move Coordinator, providing a personalized and direct point of contact throughout the moving process, setting them apart from competitors. With a commitment to community and environmental sustainability, Gentle Giant combines careful moving services with ethical business practices, making each move stress-free and satisfactory for a wide-ranging clientele.
Gentle Giant Moving Company
Moving Services
- Local Moving
- Long Distance Moving
- Commercial Moving
- Piano Moving
- Packing & Unpacking
- Moving Box Delivery
- Craning & Specialty Moving
- Storage Facilities
- White Glove Moving
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Customer Reviews of Gentle Giant Moving Company
We analyzed and organized the customer reviews of Gentle Giant Moving Company in Phoenix, AZ using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Gentle Giant Moving Company based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“definitely recommend Gentle Giants Moving Company”
“Excellent experience with the company”
“they made my first experience with professional movers exceptional”
“Brandon, Deontae, and Mike made the moving experience everything we could have asked”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“punctual and polite”
“super pleasant, professional and timely”
“prompt”
“the move was on time”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“charge a fair rate, worth every penny”
“The price was incredibly fair”
“great value”
“great price”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“super professional from call to finish”
“great customer service”
“very professional and helpful”
“everyone was pleasant and professional”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“what I paid was adjusted down”
“NO HIDDEN charges”
“completed the job as promised without changing prices”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“It was fast”
“moved quick”
“were running back and forth as to not waste time”
“handled everything so fast”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“All three were incredibly friendly”
“Brandon and Deontae were super friendly and helpful”
“great guys, very friendly”
“They were so friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“definitely recommend and would hire again”
“would absolutely use this company again”
“would recommend Gentle Giant Moving Company to anyone”
“never looking back”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“move was professional”
“you guys are tru PROs”
“so well organized”
“whole company is super professional”
10. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“my belongings were moved with care”
“were extremely careful with my stuff”
“very careful with all of our furniture”
“not a single item was damaged”
Great Crew Members
| Brandon, Matthew | Brandon and Matthew did an amazing job |
| Brandon, Deontae, Mike | incredibly friendly and very careful with our furniture |
| Matt, Deontae | put my living room together |
| Brandon,Deontae | super friendly and helpful, true professionals |
| Matthew,Mike,Deontae | still so positive and kind even after a full day |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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