1-800-Pack-Rat
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/11/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Customer Reviews of 1-800-Pack-Rat
We analyzed and organized the customer reviews of 1-800-Pack-Rat in Phoenix, AZ using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for 1-800-Pack-Rat based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“great service”
“Provided excellent services”
“reliable moving company”
“they made a potentially stressful experience smooth and enjoyable”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“team was prompt”
“things showed up 7 days late”
“delivered on time”
“don’t show up the day they’re scheduled”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“many hidden fees”
“best price”
“charged an entire month unnecessarily”
“It’s not worth the money”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“poor response when asked for reimbursement”
“information was neglected that could save money”
“don’t tell you they’re not coming”
“very communicative”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“charged twice for a 40 day rental”
“did not inform about pro-rating possibility”
“will refund the extra fee charged”
“they did not have the container as promised”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“failed to deliver the Pack Rat as scheduled”
“amazingly fast”
“Late arrival implies move was not speedy.”
“Fast and efficient move”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“courteous”
“they are friendly”
“they are friendly”
“the drivers were all friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would hire again”
“Highly recommend Pack-Rat for moving”
“would hire again”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“Team was professional”
“very professional in handling the move”
“lack of care and professionalism shown”
“most unprofessional and deceitful company”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“dismissed with "have a nice day" after issues”
“Did not rectify the delay in delivery.”
“did not rectify the overcharging issue”
“no effort to rectify the issue was mentioned”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“Handled my belongings with extreme diligence”
“handled my belongings with the utmost care”
“things were broken and dirty”
“nothing broke on the long drive”
Customer Insights
Interstate Move Duration: 1 days from 5 reviews
Great Crew Members
| Kimberly | Kimberly has been extremely helpful and patient |
| Agent,Driver | agent was great, driver provided personal contact for efficiency |
| Caleb | made things right |
| Cody | the one decent individual to help me |
| William | went above and beyond when asked to reposition the packrat |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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