Gentle John's Moving & Storage Review
Looking to hire Gentle John's Moving & Storage? See our detailed 11-point review based on our independent analysis of Gentle John's Moving & Storage, 91 other Portland moving companies, and 309 moving companies in Oregon.
Gentle John's Moving & Storage has an overall score of 8.03 out of 10. Based on our extensive analysis, this is a Good score and places it in the top 60% of all movers in Oregon and the top 60.25% of moving companies nationwide. They score better than 184 movers in Oregon.
Key Takeaways:
- Overall rating: 8.03 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Gentle John’s Moving & Storage is a Damascus-based business that has been serving the Portland, OR area for over two decades. It has a wide range of residential and commercial services, moving everything from small offices and apartments to large office buildings and high-rises. It also offers professional packing, labor-only options, and secure storage solutions. Whether you’re moving to a new town or out of state, this company has what it takes to meet all your moving needs. Gentle John’s understands that moving can be stressful, so it makes sure to provide flexible scheduling, affordable pricing, and top-notch customer care. This team has served more than 117,000 families over the years, giving it a pretty good idea of what clients need and how to make their move successful. Schedule your move today. Gentle John’s friendly staff will be happy to give you a quick moving quote.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Gentle John's Moving & Storage & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 9.16 | ↑ 10.4% | 717 | 86 | 89.3% | |
| Punctuality | 8.80 | ↑ 10.3% | 241 | 41 | 85.5% | |
| Affordability | 7.33 | ↓ -3.3% | 86 | 37 | 69.9% | |
| Communication | 8.51 | ↑ 14.5% | 224 | 49 | 82.1% | |
| Stick to Prices | 5.44 | ↓ -8.7% | 33 | 37 | 47.1% | |
| Speed | 9.19 | ↑ 8.9% | 407 | 46 | 89.8% | |
| Friendliness | 9.51 | ↑ 8.9% | 419 | 27 | 93.9% | |
| Will Hire Again | 9.05 | ↑ 12.4% | 718 | 96 | 88.2% | |
| Professionalism | 9.14 | ↑ 11.8% | 432 | 52 | 89.3% | |
| Conflict Handling | 3.27 | ↓ -19.6% | 11 | 40 | 21.6% | |
| Precision & Care | 8.89 | ↑ 12.2% | 348 | 54 | 86.6% |
Recent Gentle John's Moving & Storage Reviews
Quality - 9.16/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 8.80/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 7.33/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 8.51/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 5.44/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 9.19/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.51/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 9.05/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 9.14/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 3.27/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 8.89/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Gentle John's Moving & Storage
- Local & Long Distance Moving
- Packing Services
- Commercial Moving
- Storage
- Unpacking and Setting Up the Home
Licenses
State & federal license information
Oregon Moving License
Status: Active (last checked: 7/04/25)Oregon Moving License Information
- License Number: 262811
- License Status: Active
- Date Issued: -
USDOT Interstate License
Status: Not Authorized for Interstate Moves (last checked 6/26/25)- USDOT: 3100803
- MC: 77351
- ENTITY TYPE: Carrier
1
Registered Trucks, Tractors, or Vans
4
Registered Drivers
9/06/24
Most Recent USDOT Update
98,000
Annual Interstate Miles (2019)
Detailed Customer Insights
Based on our analysis of Gentle John's Moving & Storage's customer reviews:
3 hrs
Hourly Minimum
based on 9 reviews
4 hrs
Local Move Duration
based on 63 reviews
2 days
Interstate Move Duration
based on 4 reviews
Average Cost
$1,393.00
based on 13 historical data points
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Awards
Contact Gentle John's Moving & Storage
- 15252 SE Highway 224 STE C , Damascus, OR, 97089
- (503) 223-7000
- https://gentlejohns.com/
Follow Gentle John's Moving & Storage:
How we ranked the top Oregon movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Oregon.
Rating Methodology
Here's the methodology we used to come up with the best movers in Oregon:
Our original review-based ranking algorithm
We started with a total of 309 companies that offer moving services in the Oregon area.
From these 309 companies, we analyzed a total of 53,981 reviews dating all the way back to November 2006.
We also reviewed a total of 71 state and federal moving licenses from these 309 companies and 954 different 3rd party review and social profiles.
Each of the ~53,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 138,901 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 16,840 Portland moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Oregon moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
