Craig Van Lines Review
Looking to hire Craig Van Lines? See our detailed 11-point review based on our independent analysis of Craig Van Lines, 99 other Herndon moving companies, and 599 moving companies in Virginia.
Craig Van Lines has an overall score of 8.05 out of 10. Based on our extensive analysis, this is a Good score and places it in the top 67.07% of all movers in Virginia and the top 60.94% of moving companies nationwide. They score better than 113 movers in Virginia.
Key Takeaways:
- Overall rating: 8.05 out of 10
- Highest 11-point rating category: Speed
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Craig Van Lines, a family-owned and operated moving company, has been serving the Virginia, Maryland, and Washington DC metro area for over four generations. Founded in 1918, the company originally operated as a commodities hauling business and transitioned to full-service residential moving in the mid-20th century. Craig Van Lines offers a broad range of services, including local and long-distance moving, packing, and storage solutions. Known for their high-quality service and reasonable rates, they are committed to professional, courteous service, as demonstrated by their A+ rating with the Better Business Bureau since 1984. This company stands out with its legacy of family ownership and long-standing community trust.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Craig Van Lines & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.90 | ↑ 7.2% | 20 | 1 | 95.2% | |
| Punctuality | 8.25 | ↑ 3.3% | 3 | 0 | 100.0% | |
| Affordability | 8.82 | ↑ 16.4% | 6 | 0 | 100.0% | |
| Communication | 6.93 | ↓ -6.8% | 1 | 0 | 100.0% | |
| Stick to Prices | 7.34 | ↑ 23.0% | 4 | 1 | 80.0% | |
| Speed | 9.25 | ↑ 9.6% | 9 | 0 | 100.0% | |
| Friendliness | 8.85 | ↑ 1.3% | 6 | 0 | 100.0% | |
| Will Hire Again | 8.56 | ↑ 6.4% | 15 | 1 | 93.8% | |
| Professionalism | 8.76 | ↑ 7.1% | 7 | 0 | 100.0% | |
| Conflict Handling | 4.39 | ↑ 8.0% | 1 | 1 | 50.0% | |
| Precision & Care | 8.50 | ↑ 7.3% | 9 | 1 | 90.0% |
Recent Craig Van Lines Reviews
Quality - 8.90/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 8.25/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 8.82/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 6.93/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 7.34/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 9.25/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 8.85/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 8.56/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 8.76/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 4.39/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 8.50/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Craig Van Lines
- Local Moves
- Long Distance Moves
- Office Moves
- Packing Services
- Storage Services
- Full-Packing Service
- Break Down and Reassembly of Furniture
- Secure Packing of Delicate Items and Antiques
- Protection of Floors and Walls During Move
- Extra Padding for Delicate Items
Licenses
State & federal license information
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 7/05/25)- USDOT: 486494
- MC: 217589
- ENTITY TYPE: Carrier
13
Registered Trucks, Tractors, or Vans
14
Registered Drivers
4/08/25
Most Recent USDOT Update
160,000
Annual Interstate Miles (2024)
Detailed Customer Insights
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Awards
Contact Craig Van Lines
- Fairfax, OK, 74637
- (703) 273-5533
- https://craigvanlines.com/va/movers-in-fairfax-virginia/
Follow Craig Van Lines:
How we ranked the top Virginia movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Virginia.
Rating Methodology
Here's the methodology we used to come up with the best movers in Virginia:
Our original review-based ranking algorithm
We started with a total of 599 companies that offer moving services in the Virginia area.
From these 599 companies, we analyzed a total of 85,497 reviews dating all the way back to December 2006.
We also reviewed a total of 64 state and federal moving licenses from these 599 companies and 1,847 different 3rd party review and social profiles.
Each of the ~85,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 233,147 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 35,290 Herndon moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Virginia moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
