Smartbox Moving and Storage Review
Looking to hire Smartbox Moving and Storage? See our detailed 11-point review based on our independent analysis of Smartbox Moving and Storage, 73 other LaGrange moving companies, and 558 moving companies in Ohio.
Key Takeaways:
- Overall rating: 4.68 out of 10
- Highest 11-point rating category: Quality
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Founded in 2002, Smartbox Moving and Storage is known for offering innovative moving and storage solutions designed for convenience and flexibility. With its base in Richmond, Virginia, the company provides widespread services throughout the country. They specialize in giving customers access to portable storage units, making both local and long-distance moves more manageable. The SMARTBOX containers they offer are appreciated for their user-friendly nature and proven dependability. Apart from moving services, Smartbox also introduces customers to vetted moving labor services on an hourly basis, which can be used for loading and unloading items. The firm's non-traditional approach to storage, as well their commitment to exceptional customer service, sets them apart. For those seeking a moving service, there are a variety of Grafton, OH moving services to consider.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Smartbox Moving and Storage & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 6.34 | ↓ -23.6% | 0 | 1 | 0.0% | |
| Communication | 4.42 | ↓ -40.5% | 0 | 2 | 0.0% | |
| Will Hire Again | 6.18 | ↓ -23.2% | 0 | 1 | 0.0% | |
| Professionalism | 6.00 | ↓ -26.6% | 0 | 1 | 0.0% | |
| Conflict Handling | 2.14 | ↓ -47.3% | 0 | 1 | 0.0% |
Recent Smartbox Moving and Storage Reviews
Quality - 6.34/10
Overall quality of the service provided on moving day.
Overall Review Distribution
Communication - 4.42/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Will Hire Again - 6.18/10
How likely a customer is to hire the same movers again for their next move.
Overall Review Distribution
Professionalism - 6.00/10
Did the moving crew behave in a professional manner on moving day?
Overall Review Distribution
Conflict Handling - 2.14/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Additional Details
Moving Services Offered by Smartbox Moving and Storage
- Long Distance Moving
- Moving Locally
- Corporate Moving
- Portable Storage & Moving
- Loading and Unloading Services
- Hourly Services
- Nationwide Services
- Professional Movers
- Fast and Easy Services
- Straightforward Pricing
Licenses
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Detailed Customer Insights
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Contact Smartbox Moving and Storage
- 20036 Progress Dr, Strongsville, OH, 44149
- +1 216-539-1972
- https://www.smartboxmovingandstorage.com/find-a-location/cleveland
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How we ranked the top Ohio movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Ohio.
Rating Methodology
Here's the methodology we used to come up with the best movers in Ohio:
Our original review-based ranking algorithm
We started with a total of 558 companies that offer moving services in the Ohio area.
From these 558 companies, we analyzed a total of 81,863 reviews dating all the way back to October 2007.
We also reviewed a total of 189 state and federal moving licenses from these 558 companies and 1,788 different 3rd party review and social profiles.
Each of the ~81,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 196,235 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 25,475 LaGrange moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Ohio moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
