North American Van Lines Review
Looking to hire North American Van Lines? See our detailed 11-point review based on our independent analysis of North American Van Lines, 91 other Columbus moving companies, and 558 moving companies in Ohio.
North American Van Lines has an overall score of 7.72 out of 10. Based on our extensive analysis, this is a Good score and places it in the top 56.53% of all movers in Ohio and the top 51.21% of moving companies nationwide. They score better than 314 movers in Ohio.
Key Takeaways:
- Overall rating: 7.72 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
North American Van Lines, a leader in the moving industry since 1933, offers quality moving services for both local and long-distance moves. With over 500 agent locations nationwide, the company specializes in corporate relocation, long distance, and local household moving. This company is known for providing personalized Columbus, OH moving services that cater to individual needs, from packing options (full service, fragile only, or self-pack) to loading and unloading services, including disassembly and reassembly of items, residence protection, and debris removal. Additionally, North American Van Lines offers moving storage options and installation and assembly services. The company is also widely recognized for innovations like using WorldTrac satellites for shipment tracking and creating a quality program ensuring high standards among its agents, drivers, and employees.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between North American Van Lines & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.90 | ↑ 7.2% | 19 | 1 | 95.0% | |
| Punctuality | 8.69 | ↑ 8.9% | 6 | 0 | 100.0% | |
| Affordability | 6.77 | ↓ -10.7% | 1 | 0 | 100.0% | |
| Communication | 8.07 | ↑ 8.6% | 8 | 1 | 88.9% | |
| Stick to Prices | 3.18 | ↓ -46.6% | 0 | 1 | 0.0% | |
| Speed | 8.53 | ↑ 1.1% | 4 | 0 | 100.0% | |
| Friendliness | 9.21 | ↑ 5.4% | 13 | 0 | 100.0% | |
| Will Hire Again | 8.58 | ↑ 6.6% | 18 | 1 | 94.7% | |
| Professionalism | 9.10 | ↑ 11.3% | 14 | 0 | 100.0% | |
| Conflict Handling | 5.23 | ↑ 28.5% | 1 | 0 | 100.0% | |
| Precision & Care | 8.61 | ↑ 8.6% | 7 | 0 | 100.0% |
Recent North American Van Lines Reviews
Quality - 8.90/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 8.69/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 6.77/10
How affordable was the moving service?
Overall Review Distribution
Communication - 8.07/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 3.18/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 8.53/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Overall Review Distribution
Friendliness - 9.21/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 8.58/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 9.10/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 5.23/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 8.61/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by North American Van Lines
- Household moving services
- International moving services
- Long distance moving services
- Cross country moving services
- Corporate relocation services
- Packing services
- Loading and Unloading services
- Disassembly and reassembly services
- Moving storage services
- Installation and Assembly Services
Licenses
State & federal license information
USDOT Interstate License
Status: Not Authorized for Interstate Moves (last checked 12/21/24)- USDOT: 3526381
- MC: 1172335
- ENTITY TYPE: Carrier
20
Registered Trucks, Tractors, or Vans
20
Registered Drivers
4/23/24
Most Recent USDOT Update
998,680
Annual Interstate Miles (2022)
Detailed Customer Insights
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Awards
Contact North American Van Lines
- 2235 Southwest Blvd h, Grove City, OH, 43123
- (614) 782-1487
- https://www.northamerican.com/local/columbus-moving-company
Follow North American Van Lines:
How we ranked the top Ohio movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Ohio.
Rating Methodology
Here's the methodology we used to come up with the best movers in Ohio:
Our original review-based ranking algorithm
We started with a total of 558 companies that offer moving services in the Ohio area.
From these 558 companies, we analyzed a total of 81,863 reviews dating all the way back to October 2007.
We also reviewed a total of 189 state and federal moving licenses from these 558 companies and 1,788 different 3rd party review and social profiles.
Each of the ~81,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 196,235 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 25,536 Columbus moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Ohio moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
