Founded in 1998, PODS Moving & Storage revolutionized the moving and storage industry by pioneering the concept of portable storage containers. With nearly 25 years of experience, PODS now provides a range of personalized moving and storage solutions for residential and commercial customers, including packing supplies, local and long-distance moving services, and flexible on-site or off-site storage options. It's proud to be a part of the Cleveland, OH's community of movers. The company's service area spans across the United States, Canada, Australia, and the United Kingdom, with 245+ storage centers. Additionally, they offer car shipping services, moving supplies, and packing and loading assistance through local labor providers. In 2023, PODS was recognized by Move.org as the best moving and storage container company.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Parma, Lakewood, Euclid, Strongsville, Cleveland Heights, Westlake, North OlmstedShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- On-Site Storage
- Storage at PODS Facilities
- Contents Protection
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
- Commercial Storage Units
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Customer Reviews of PODS Moving & Storage
We analyzed and organized the customer reviews of PODS Moving & Storage in Cleveland, OH using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for PODS Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“This company is a complete scam!!!”
“Gave 2 stars”
“This company is awful.”
“went with PODS because of their reputation and online reviews”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“Drivers were professional and timely”
“Pod was delayed and not delivered on time”
“took an incredibly long time to schedule a pickup manually”
“container never arrived on schedule”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“will not refund the $456 paid for undelivered service”
“competitive/fair pricing”
“Just expensive”
“updated quote was actually higher despite discount”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Pick-Up Driver lacked face-to-face communication”
“can't understand anyone on the phone”
“Their customer service is awful.”
“Booked it all online and it was super simple and clear”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“did not stick to what was agreed upon”
“They make up prices as they go.”
“updated quote was actually higher despite discount”
“was charged for an additional month unexpectedly”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Took 10 days from shipping for delivery”
“took hours to finally get someone to come”
“left stranded for 10 days”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“no friendliness in resolving the issue”
“company protected thief more than rightful owners”
“both drivers were friendly”
“Val was very professional”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would not use this company again”
“will NEVER hire POD again”
“Do not use them.”
“I highly recommend PODS”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“Delivery Driver excellent & professional”
“crew was uncooperative and unprofessional”
“Drivers were professional”
“David was very professional in handling the job”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“no willingness to rectify their mistake”
“did not attempt to rectify the situation”
“no efforts made to right the wrong”
“issues were resolved quickly by customer care”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“Items damaged due to poor handling”
“David carefully protected our yard and items”
“most of my furniture was broken”
“belongings were thrown everywhere”
Great Crew Members
| Driver | the driver was so helpful |
| David | David did a wonderful job without causing any issues |
| Val | Val did great with tight spaces and was very professional |
| David | David did a great job delivery our PODS today. |
| Val | went above and beyond in service and requests |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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