Truck Rental at U-Haul Review
Looking to hire Truck Rental at U-Haul? See our detailed 11-point review based on our independent analysis of Truck Rental at U-Haul, 14 other Surrey moving companies, and 53 moving companies in North Dakota.
Key Takeaways:
- Overall rating: 6.60 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
U-Haul has been a trusted name in do-it-yourself moving since its establishment in 1945 by Navy veteran L.S. "Sam" Shoen and his wife, Anna Mary, recognizing a widespread need for one-way moving equipment nationwide. With headquarters in Phoenix, AZ, U-Haul started with the simple concept of renting trailers and has expanded significantly over the decades. The company now offers a diverse array of moving solutions, including truck and trailer rentals, self-storage units, portable containers (U-Boxes), and moving supplies. Services cater to residential movers across the U.S. and Canada, emphasizing convenient, affordable solutions for various needs. U-Haul distinguishes itself with extensive self-service options like the Truck Share 24/7 program, allowing customers to access moving trucks anytime, enhancing user convenience through digital and physical access points across North America. The company remains a dominant player in the moving industry, continuously evolving to meet changing customer needs over nearly eight decades.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Truck Rental at U-Haul & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 6.63 | ↓ -20.2% | 1 | 1 | 50.0% | |
| Punctuality | 5.15 | ↓ -35.4% | 0 | 1 | 0.0% | |
| Affordability | 7.13 | ↓ -5.9% | 1 | 0 | 100.0% | |
| Communication | 6.02 | ↓ -18.9% | 1 | 1 | 50.0% | |
| Stick to Prices | 6.67 | ↑ 11.9% | 1 | 0 | 100.0% | |
| Friendliness | 7.78 | ↓ -10.9% | 1 | 0 | 100.0% | |
| Will Hire Again | 6.47 | ↓ -19.6% | 1 | 1 | 50.0% | |
| Professionalism | 7.41 | ↓ -9.4% | 1 | 0 | 100.0% | |
| Conflict Handling | 5.83 | ↑ 43.2% | 1 | 0 | 100.0% | |
| Precision & Care | 7.31 | ↓ -7.8% | 1 | 0 | 100.0% |
Recent Truck Rental at U-Haul Reviews
Quality - 6.63/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 5.15/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Affordability - 7.13/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 6.02/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 6.67/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 7.78/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 6.47/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 7.41/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 5.83/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 7.31/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Truck Rental at U-Haul
- Local Moving
- Long-Distance Moving
- International Moving
- College Moving
- Military Moving
- Last-Minute Moving
- Furniture Moving
- Piano Moving
- Packing Services
- Storage Services
Licenses
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Detailed Customer Insights
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Contact Truck Rental at U-Haul
- Surrey, ND, 58785
- (701) 852-0463
- https://www.uhaul.com/Locations/Truck-Rentals-near-Minot-ND-58703/725027/
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How we ranked the top North Dakota movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in North Dakota.
Rating Methodology
Here's the methodology we used to come up with the best movers in North Dakota:
Our original review-based ranking algorithm
We started with a total of 53 companies that offer moving services in the North Dakota area.
From these 53 companies, we analyzed a total of 3,336 reviews dating all the way back to July 2012.
We also reviewed a total of 2 state and federal moving licenses from these 53 companies and 151 different 3rd party review and social profiles.
Each of the ~3,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 7,397 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 673 Surrey moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every North Dakota moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
