Compass Self Storage is a one-stop-shop for all your storage needs, offering various services at multiple locations across the United States. The company acts as a storage concierge service, providing packing and moving supplies, arranging truck rental, and contacting moving services in Burlington, NC on your behalf. With a focus on customer satisfaction, Compass Self Storage offers a range of options including personal storage, business storage, and boat & RV storage, as well as climate-controlled units, indoor units, contactless rentals, and secure entry access. Compass prides itself on clean, secure, and easily accessible facilities with exceptional customer service.
Compass Self Storage
Good
based on 699+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- Packing Supplies
- Truck Rental
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Customer Reviews of Compass Self Storage
We analyzed and organized the customer reviews of Compass Self Storage in Burlington, NC using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Compass Self Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
9.38/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Greatest service far and beyond”
“Absolutely amazing customer service”
“great work by movers”
“Maria made everything easy”
2. Punctuality
8.14/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“Maria was very timely”
“Prompt”
“the truck was ready when needed”
3. Affordability
7.88/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“prices are very reasonable”
“it was affordable”
“prices are extremely reasonable”
“Affordable prices”
4. Communication
9.39/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Marie and Ashley made process clear”
“answering all of my questions”
“Maria and Chelsea were very informative”
“amazing customer service”
5. Stick to Prices
2.42/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“keeps increasing prices frequently”
“Raise prices every 6 months”
“not informed about the $25 service fee”
6. Speed
9.02/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“it was quick”
“fast service”
“worked fast”
“Fast service.”
7. Friendliness
9.73/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Chelsea was great”
“Marie and Ashley were patient and helpful”
“quick and courteous”
“the lady constantly has an attitude”
8. Will Hire Again
9.05/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“recommend her to anyone looking”
“recommend this company and would hire again”
“extremely happy with the service”
“I % 100 will recommend”
9. Professionalism
9.4/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“thanks to Chelsea and Maria for their professionalism”
“Maria went over and beyond”
“Maria's professionalism was outstanding”
“Maria Webb was professional and helpful”
10. Conflict Handling
6.56/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“Maria went above and beyond to help”
“Manager kept and returned lost item after a year.”
“recognizes customer's name and is willing to address old grievances”
“Lesley was able to fix and resolve my issue.”
Customer Insights
Cost: $ 238.00 from 5 historical data points
Great Crew Members
| Maria, Chelsea | quick and courteous, answered all questions |
| Marie,Ashley | they were patient and explained the process completely |
| Chelsea | took the time to show us the unit |
| Chelsea,Maria | provided outstanding service |
| Maria | Maria was awesome very helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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