North American Van Lines Review
Looking to hire North American Van Lines? See our detailed 11-point review based on our independent analysis of North American Van Lines, 78 other Raleigh moving companies, and 664 moving companies in North Carolina.
North American Van Lines has an overall score of 7.64 out of 10. Based on our extensive analysis, this is a Good score and places it in the 48.09 percentile of all movers in North Carolina and the 49.22 percentile of moving companies nationwide. They score better than 318 movers in North Carolina.
Key Takeaways:
- Overall rating: 7.64 out of 10
- Highest 11-point rating category: Quality
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
North American Van Lines, a leader in the moving industry since 1933, is based in Raleigh-Durham, North Carolina. With over 500 agent locations nationwide, the company offers local, long distance, and international moving services. Their personalized approach to moving and a wide range of services cater to household moves, corporate relocations, and office moves, including packing, storage, furniture assembly, and more. North American Van Lines is known for their innovative practices, such as being the first to use satellites for tracking shipments and interactive driving simulators for driver safety training. The company provides a variety of flexible pricing options and is committed to ensuring a smooth and efficient Raleigh, NC moving services experience.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between North American Van Lines & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.75 | ↑ 5.4% | 11 | 0 | 100.0% | |
| Punctuality | 8.20 | ↑ 2.8% | 3 | 0 | 100.0% | |
| Affordability | 5.96 | ↓ -21.3% | 1 | 1 | 50.0% | |
| Communication | 8.15 | ↑ 9.6% | 4 | 0 | 100.0% | |
| Stick to Prices | 6.51 | ↑ 9.2% | 1 | 0 | 100.0% | |
| Speed | 7.75 | ↓ -8.2% | 1 | 0 | 100.0% | |
| Friendliness | 8.12 | ↓ -7.1% | 2 | 0 | 100.0% | |
| Will Hire Again | 8.63 | ↑ 7.3% | 11 | 0 | 100.0% | |
| Professionalism | 8.31 | ↑ 1.7% | 4 | 0 | 100.0% | |
| Conflict Handling | 5.83 | ↑ 43.2% | 1 | 0 | 100.0% | |
| Precision & Care | 7.83 | ↓ -1.2% | 4 | 1 | 80.0% |
Recent North American Van Lines Reviews
Quality - 8.75/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 8.20/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Affordability - 5.96/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 8.15/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Stick to Prices - 6.51/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 7.75/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 8.12/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 8.63/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 8.31/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 5.83/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 7.83/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by North American Van Lines
- Packing Options
- Full Service Packing
- Fragile Only Packing
- Self Pack
- Packing Materials
- Standard moving boxes
- Wardrobe boxes
- Mirror boxes
- Mattress boxes
- Dishpack barrels
Licenses
State & federal license information
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 12/21/24)- USDOT: 1757726
- MC: 642834
- ENTITY TYPE: Carrier
16
Registered Trucks, Tractors, or Vans
8
Registered Drivers
6/28/24
Most Recent USDOT Update
475,000
Annual Interstate Miles (2023)
Detailed Customer Insights
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Awards
Contact North American Van Lines
- 1313 Transport Dr Suite 100, Raleigh, NC, 27603
- (984) 500-0084
- https://www.northamerican.com/local/raleigh-durham-nc
Follow North American Van Lines:
How we ranked the top North Carolina movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in North Carolina.
Rating Methodology
Here's the methodology we used to come up with the best movers in North Carolina:
Our original review-based ranking algorithm
We started with a total of 664 companies that offer moving services in the North Carolina area.
From these 664 companies, we analyzed a total of 103,298 reviews dating all the way back to October 2007.
We also reviewed a total of 118 state and federal moving licenses from these 664 companies and 2,006 different 3rd party review and social profiles.
Each of the ~103,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 262,554 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 39,347 Raleigh moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every North Carolina moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
