Family Movers Express is a Raleigh, NC-based moving company established in 2012. It specializes in different types of residential and commercial moves and can help seniors and students relocate. In addition to moving household items and office furniture, the Family Movers Express team can pack and unpack your belongings for you. They provide all of their clients with packing materials, checklists, and organizing tips to make your transition go as smoothly as possible, even performing a final sweep, so nothing gets left behind. For those who need it, the company also offers 30 days of free inventoried warehousing with options for long-term storage in its secure, climate-controlled facilities. Its long-distance service covers the entire East Coast, so no matter where you’re moving, it can help make that happen. Family Movers Express is a company you can trust. It is licensed, insured, and bonded.
Family Movers Express
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About Family Movers Express
Additional Cities Served: Durham, Cary, Chapel Hill, Apex, Burlington, Rocky Mount, Wake ForestShow More >
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Moving Services
- Local Moving
- Residential Moving
- Student Moving
- Senior Moving
- Commercial Moving
- Packing Materials
- Secure Items
- Packing
- Checklists
- Loading Order
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Customer Reviews of Family Movers Express
We analyzed and organized the customer reviews of Family Movers Express in Raleigh, NC using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Family Movers Express based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Simple 2 man job turned into 4 movers and overcharged”
“decided to use this company over four others”
“These are the best movers I have ever had”
“outstanding job on the move”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“the movers were on time as promised”
“no movers have arrived as of 7pm”
“waiting and had to call to inquire about ETA”
“they were on time”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“Final bill was significantly higher than quoted”
“offer flat rate which implies good affordability”
“more pricey but received a discount”
“flat rate meant affordability”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Great customer service”
“no updates after initial call”
“Nick was rude and unhelpful”
“Response times were delayed as process continued”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“Final bill was more than triple the quote”
“flat rate meant no surprises with cost”
“did not stick to quoted price, had to adjust”
“The bill went up unexpectedly by $846.”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“efficient implies speediness”
“movers never arrived for move”
“excuses from 4:00 PM to 1:00 AM”
“did not complete move in promised time frame”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“crew couldn't be any nicer”
“the most personable movers”
“the movers were actually pretty pleasant”
“they are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would not hire again due to overcharging”
“would definitely hire again”
“would give more than 5 stars if possible”
“would definitely ask for them again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“very professional behavior”
“very professional work”
“professional”
“unprofessional conduct described”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“attempted to charge extra, gaslighting mentioned”
“haven't received my money back”
“he said he was refunding me”
“no apology or compensation for issues”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“Chris & William were careful with items”
“all furniture put together properly”
“wrapped everything carefully and extensively”
“they were careful”
Customer Insights
Cost: $ 2743.00 from 6 historical data points
Local Move Duration: 7.25 hours from 6 reviews
Great Crew Members
| Michael, Chris, John, Mike | efficient use of truck space |
| Chris, William | Chris & William did an excellent job |
| Nick | helped list our home for sale too |
| Nick | cut the price in half for me |
| Kevin, Chris | careful, kind, and professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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