U-Pack is a moving company that has been providing long-distance moving solutions since 1997. Based in Fort Smith, Arkansas, they offer door-to-door moves for homes of all sizes and various situations, including long-distance moving, military moves, cross-country, senior moving, student moves, job relocation, and small moves. While their service area covers nationwide regions, they are also known to offer excellent relocation services amongst the movers in Raleigh, NC. U-Pack is known for its affordable and convenient services, charging only for the equipment space used and always including fuel costs. Their experienced team of consultants offers exceptional customer support to make the moving process as smooth as possible.
U-Pack
Good
based on 436+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: Durham, Cary, Chapel Hill, Apex, Wake Forest, Holly Springs, Fuquay-VarinaShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- U-Pack vs Full Service
- U-Pack vs Portable Storage
Awards
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Customer Reviews of U-Pack
We analyzed and organized the customer reviews of U-Pack in Raleigh, NC using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for U-Pack based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
8.52/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“everyone was professional and made me feel like a priority”
“great work by movers”
“professional, excellent customer service ”
“loved UPack”
2. Punctuality
7.77/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“was on time ”
“responsive and timely”
“delivered ahead of promised timeline”
“drivers were always on time”
3. Affordability
8.93/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“no extra charges”
“the price was the best compared to other options”
“Save a lot of money”
“excellent price”
4. Communication
8.09/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“phone agents answered questions”
“offered all information I requested”
“was communicative ”
“UPack was always responsive”
5. Stick to Prices
7.67/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“no extra charges”
“received guaranteed delivery as purchased”
“pay exactly what you're quoted”
“mislead about delivery window costs”
6. Speed
8.82/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“shipping was fast ”
“my stuff was moved quickly”
“got it to our destination very fast”
“quick to deliver another cube”
7. Friendliness
9.31/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“made sure I was their priority”
“driver's on both sides were very courteous”
“they are friendly”
“drivers were professional and very accommodating”
8. Will Hire Again
8.65/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would highly recommend”
“would use U-Pack again and recommend them”
“Highly recommend ”
“would hire UPack again”
9. Professionalism
8.33/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“very professional drivers”
“drivers and representatives were professional”
“overall professional ”
“workflow is so matured and very user friendly”
10. Conflict Handling
4.53/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“immediately apologized and refunded our bank account”
“barely compensated for my troubles”
“helped us out within an hour”
“no attempt to rectify the situation after a month”
11. Precision & Care
7.73/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“boxes rubbed on furniture but nothing too bad”
“all items arrived in perfect shape”
“everything arrived safe and sound”
“belongings arrived damage free”
Customer Insights
Interstate Move Duration: 5 days from 9 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
208 Muldee St, Durham, NC, 27703
(844) 611-4582
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