Units Moving and Portable Storage of Charlotte
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Additional Cities Served: Concord, Gastonia, Huntersville, Matthews, Mint Hill, Statesville, Fort MillShow More >
Awards
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Customer Reviews of Units Moving and Portable Storage of Charlotte
We analyzed and organized the customer reviews of Units Moving and Portable Storage of Charlotte in Charlotte, NC using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Units Moving and Portable Storage of Charlotte based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“service was first rate”
“move went smoothly”
“horrible experience overall”
“Units made staging super easy and affordable”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“picked up and dropped off as scheduled”
“showed up unannounced multiple times”
“They did everything they said they would do and did it on-time”
“they arrived when they said they would”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“price was competitive”
“best price around by quite a bit”
“much cheaper than the competitor”
“great prices”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Excellent communication from the driver”
“securing the reservation to delivery and pickup was a breeze”
“miscommunications throughout the service”
“customer service is wonderful”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“They did everything they said they would do”
“always delivered on all of their promises”
“Canceling last minute was easy with no charge.”
“no hidden charges”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“got the Storage unit out so fast”
“in and out in 15 minutes”
“quick and professional”
“Quick service”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“The person delivering and picking up the unit was personable”
“completely flexible and friendly”
“super helpful”
“they are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would hire again”
“definitely recommend Units for storage”
“would not hire again due to poor experience”
“would definitely use UNITS again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“lack of professionalism in handling situations”
“very professional”
“found them professional”
“very professional and prompt”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“did not try to rectify the issue satisfactorily”
“quick response to resolve issues”
“do their best to work around my many requests”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“container was just the way we packed it, not jostled”
“nothing in my Unit was broken”
“belongings were in excellent condition”
“delicate with my belongings”
Great Crew Members
| Courtney | was very nice and apologetic |
| Heather | Heather was extremely helpful |
| Alyssa,Guy | Alyssa and Guy have been very helpful |
| Courtney | Such an honor to have worked with her |
| Wade | Wade was mentioned positively for his professionalism |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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