Smartbox Moving and Storage Review
Looking to hire Smartbox Moving and Storage? See our detailed 11-point review based on our independent analysis of Smartbox Moving and Storage, 60 other Waxhaw moving companies, and 669 moving companies in North Carolina.
Key Takeaways:
- Overall rating: 5.76 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Based in Richmond, Virginia, Smartbox Moving and Storage has been providing innovative moving and storage solutions since 2002. The company's services include mobile, on-demand storage units, long-distance moving services, corporate moving services, and local moving services. In addition, Smartbox Moving and Storage provides packing and unpacking services through reputable third-party vendors like HireAHelper and Global Van Lines. With its out-of-the-box approach to portable storage, the units made by the company are constructed to facilitate easy loading and unloading while also ensuring the absolute protection of the contents. More than just providing high-quality, secure, and cost-efficient moving and storage solutions, Smartbox Moving and Storage is also dedicated to saving time and reducing the stress that often accompanies the moving process for customers. When in need of moving services in the Waxhaw, NC area, one can consider the various options listed by visiting our comprehensive list of Waxhaw, NC movers.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Smartbox Moving and Storage & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 6.49 | ↓ -21.8% | 3 | 3 | 50.0% | |
| Punctuality | 5.14 | ↓ -35.6% | 2 | 4 | 33.3% | |
| Affordability | 6.46 | ↓ -14.7% | 2 | 1 | 66.7% | |
| Communication | 5.20 | ↓ -30.1% | 3 | 4 | 42.9% | |
| Stick to Prices | 4.46 | ↓ -25.2% | 1 | 2 | 33.3% | |
| Speed | 5.78 | ↓ -31.5% | 0 | 1 | 0.0% | |
| Friendliness | 7.68 | ↓ -12.1% | 1 | 0 | 100.0% | |
| Will Hire Again | 6.04 | ↓ -25.0% | 3 | 4 | 42.9% | |
| Professionalism | 7.22 | ↓ -11.6% | 1 | 0 | 100.0% | |
| Conflict Handling | 3.49 | ↓ -14.1% | 1 | 2 | 33.3% |
Recent Smartbox Moving and Storage Reviews
Quality - 6.49/10
Overall quality of the service provided on moving day.
Overall Review Distribution
Punctuality - 5.14/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Affordability - 6.46/10
How affordable was the moving service?
Overall Review Distribution
Communication - 5.20/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Stick to Prices - 4.46/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 5.78/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Overall Review Distribution
Friendliness - 7.68/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 6.04/10
How likely a customer is to hire the same movers again for their next move.
Overall Review Distribution
Professionalism - 7.22/10
Did the moving crew behave in a professional manner on moving day?
Overall Review Distribution
Conflict Handling - 3.49/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Additional Details
Moving Services Offered by Smartbox Moving and Storage
- Long distance moving
- Storage units
- Moving locally
- Corporate moving
- Portable storage & moving
- Loading and unloading services
- Hourly moving labor services
- Renting trailers for moving
- Nationwide moving services
- Professional and reliable movers
Licenses
State & federal license information
North Carolina Moving License
Status: Active (last checked: 5/08/25)North Carolina Moving License Information
- License Number: C-2567
- License Status: Active
- Date Issued: -
Detailed Customer Insights
We do not currently have insights to display for Smartbox Moving and Storage
Error. Please try again later.
Contact Smartbox Moving and Storage
- 10709 Granite St Suite M, Charlotte, NC, 28273
- (704) 978-8995
- https://www.smartboxmovingandstorage.com/find-a-location/charlotte
Follow Smartbox Moving and Storage:
How we ranked the top North Carolina movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in North Carolina.
Rating Methodology
Here's the methodology we used to come up with the best movers in North Carolina:
Our original review-based ranking algorithm
We started with a total of 669 companies that offer moving services in the North Carolina area.
From these 669 companies, we analyzed a total of 103,298 reviews dating all the way back to October 2007.
We also reviewed a total of 118 state and federal moving licenses from these 669 companies and 2,011 different 3rd party review and social profiles.
Each of the ~103,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 262,554 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 39,126 Waxhaw moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every North Carolina moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
