Mountain Island Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
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Customer Reviews of Mountain Island Storage
We analyzed and organized the customer reviews of Mountain Island Storage in Charlotte, NC using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Mountain Island Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“great service and speedy response”
“Employees were super helpful”
“exemplary service provided”
“great work by movers”
2. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“More expensive than an apartment”
“the best prices in town”
“found an even lower rate which was very affordable”
“excessive 50% rate increase feels extremely expensive”
3. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“speedy response”
“made the experience easy and streamlined”
“listened to me, very caring and genuine”
“Jason has good customer service”
4. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“found an even lower rate than quoted”
“claimed notice was mailed, but never received it”
“They will honor their word to the best of their ability.”
5. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“service was fast”
“They were fast”
“fast service”
“Tara was great and speedy with the process.”
6. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Employees were super helpful”
“very caring and genuine”
“personal are so nice”
“Jason was very friendly.”
7. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would hire again”
“would hire again”
“recommend any day”
“willingness to help and get you in and out”
8. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“Professional crew”
“Jason was professional”
“Excellent service in a clean and safe location”
“Jason was excellent, professional”
9. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“immediately checked it out and kept me updated”
“willingness to help”
“Suzanna went above and beyond”
“Susanne went above and beyond to locate lost item.”
10. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“took great care of my items”
“all my items are safe and secure”
“my items stayed safe”
“my things are safe”
Great Crew Members
| Jason | Jason was Awesome |
| Jason | very personable |
| Jason C | Jason helped find the right storage space. |
| Jason | Jason's customer service and attention to detail was exceptional |
| Jason,Jashana | Jason and Jashana were very helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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