1st Step Moving and Delivery, LLC Review
Looking to hire 1st Step Moving and Delivery, LLC? See our detailed 11-point review based on our independent analysis of 1st Step Moving and Delivery, LLC, 101 other Charlotte moving companies, and 669 moving companies in North Carolina.
Key Takeaways:
- Overall rating: 7.14 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
1st Step Moving and Delivery, LLC is a family-owned business in Charlotte, North Carolina. The company was founded in 2020 by Cameron Stinson Sr. and is supported by his son, Cameron Stinson Jr. This Charlotte-based moving and delivery service stands out for its commitment to quality in every move. Its services encompass local and long-distance moving, office moving, packing, delivery, labor-only moving, and in-and-out of storage moving. Significant attention to customer needs coupled with a commitment to providing superior service sets 1st Step Moving and Delivery apart from its competitors. The company guarantees the safety of its customer's possessions by using top-notch equipment. Operating in several areas including Mecklenburg County, Cabarrus County, Gaston County, Catawba County, and Iredell County, its goal is to supplement the offerings of movers in Concord, NC by providing affordable and professional moving solutions.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between 1st Step Moving and Delivery, LLC & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.29 | ↓ -0.2% | 21 | 3 | 87.5% | |
| Punctuality | 7.95 | ↓ -0.3% | 11 | 2 | 84.6% | |
| Affordability | 7.39 | ↓ -2.5% | 8 | 2 | 80.0% | |
| Communication | 6.95 | ↓ -6.5% | 8 | 3 | 72.7% | |
| Stick to Prices | 4.03 | ↓ -32.4% | 1 | 3 | 25.0% | |
| Speed | 6.79 | ↓ -19.6% | 6 | 3 | 66.7% | |
| Friendliness | 8.95 | ↑ 2.5% | 9 | 0 | 100.0% | |
| Will Hire Again | 8.11 | ↑ 0.8% | 20 | 3 | 87.0% | |
| Professionalism | 7.76 | ↓ -5.1% | 13 | 3 | 81.3% | |
| Conflict Handling | 3.38 | ↓ -16.9% | 1 | 1 | 50.0% | |
| Precision & Care | 8.90 | ↑ 12.3% | 11 | 0 | 100.0% |
Recent 1st Step Moving and Delivery, LLC Reviews
Quality - 8.29/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 7.95/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 7.39/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 6.95/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 4.03/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 6.79/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 8.95/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 8.11/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 7.76/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 3.38/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 8.90/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by 1st Step Moving and Delivery, LLC
- Local Movers
- Long Distance Moves
- Office Moving Services
- Packing Services
- Delivery Services
- Labor-Only Movers
- In-and-Out of Storage Movers
- Residential Moves
- Commercial Moves
- Junk Removal and Hauling
Licenses
State & federal license information
USDOT Interstate License
Status: Not Authorized for Interstate Moves (last checked 1/10/25)- USDOT: 3490123
- MC: 1148371
- ENTITY TYPE: Carrier
1
Registered Trucks, Tractors, or Vans
1
Registered Drivers
11/07/24
Most Recent USDOT Update
12,766
Annual Interstate Miles (2024)
Detailed Customer Insights
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Contact 1st Step Moving and Delivery, LLC
- 5124 Chestnut Knoll Ln, Charlotte, NC, 28269
- (704) 345-3856
- https://www.1ststepmovinganddelivery.com/
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How we ranked the top North Carolina movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in North Carolina.
Rating Methodology
Here's the methodology we used to come up with the best movers in North Carolina:
Our original review-based ranking algorithm
We started with a total of 669 companies that offer moving services in the North Carolina area.
From these 669 companies, we analyzed a total of 103,298 reviews dating all the way back to October 2007.
We also reviewed a total of 118 state and federal moving licenses from these 669 companies and 2,011 different 3rd party review and social profiles.
Each of the ~103,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 262,554 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 39,235 Charlotte moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every North Carolina moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
