PODS Moving & Storage has been providing innovative Rochester, NY moving services for nearly 25 years. The company is based in the United States, with services also available in Canada, Australia, and the United Kingdom. PODS offers flexible and convenient solutions for residential and business moves, including portable storage containers, built-in storage, adjustable scheduling, and the ability to load and unload belongings at your own pace. In addition to their core services, PODS also provides packing supplies, connection to local labor providers, and car shipping services. With a focus on unparalleled customer support and personalized solutions, PODS stands out among other moving companies.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Batavia, Geneva, Corning, Canandaigua, Geneseo, East Rochester, AlbionShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Safely ship your vehicle
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Customer Reviews of PODS Moving & Storage
We analyzed and organized the customer reviews of PODS Moving & Storage in Rochester, NY using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for PODS Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
6.3/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Worst company to try to work with.”
“very happy with the service provided”
“PODS was the perfect solution for our needs”
“Pods made moving easy and convenient”
2. Punctuality
5.81/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“lied to about drop off times, late pickup”
“pod was delivered and picked up as scheduled”
“delivery and pickup was scheduled and on time”
“completely dependable with their arrival times”
3. Affordability
5.86/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“I guess you get what you pay for”
“price was very reasonable”
“easy, affordable, and convenient”
“overall price was great”
4. Communication
4.94/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“operation is confusing.”
“customer service was the worst I have ever had”
“customer service accommodated special requests”
“Communicating online was terrible.”
5. Stick to Prices
4.46/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“after delivery another fee they don't tell you about”
“everything happened as they said it would”
“charged me a storage fee for their mistake”
“no payment until they drop off the container”
6. Speed
6.59/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Efficient service”
“fast delivery and pickup.”
“caused an extra hour charge for movers”
“tried to cut our loading time short”
7. Friendliness
7.28/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“attitude on the phone and won’t work with you.”
“both drivers were friendly”
“drivers were very polite”
“were awesome”
8. Will Hire Again
6.07/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“Never use this company!”
“would absolutely use the service again”
“would hire again because of ease and convenience”
“would highly recommend PODS”
9. Professionalism
5.96/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“Untrustworthy and confusing operation.”
“Tony C was excellent.”
“knew their job well and were completely dependable”
“constant mistakes and frustrations”
10. Conflict Handling
2.52/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“won’t work with you in any situation.”
“have not responded to requests to correct the issue”
“didn't rectify the mistake of a storage fee”
“Cleared up pickup issue with one phone call”
11. Precision & Care
4.97/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“no damage at all”
“took care to not damage anything”
“bit of damage to my apartment building and my property”
“all items arrive in perfect shape”
Great Crew Members
| Joshua | Joshua was nice |
| Tony C | Can't say enough about him. |
| Fred Hutchinson, The rest of the PODS crew | provided good customer service |
| Tony | see a guy named Tony |
| Anthony | helped willingly and resolved my issue efficiently |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
39 Breck St, Rochester, NY, 14609
(877) 770-7637
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