Established in 1998, PODS Moving & Storage is an industry leader in providing personalized moving and storage solutions tailored to customers' unique needs. The company offers local and long-distance moving services, as well as storage solutions, with over 245 Storage Center locations servicing 46 states and 6 provinces. PODS provides contactless delivery, flexible scheduling, and a range of container sizes, including 8-foot, 12-foot, and 16-foot options. In addition to their core services, PODS offers additional services like moving supplies, packing and loading assistance, and car shipping services. The company has a presence in the United States, Canada, Australia, and the United Kingdom, with nearly 25 years in business and 3,000+ associates across their locations. As a notable provider of moving services, they serve many areas including Queens, NY.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Long Beach, Rockville Centre, Garden City, Mamaroneck, Floral Park, East Rockaway, New Hyde ParkShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
- Small Container (8-Foot)
- Medium Container (12-Foot)
- Large Container (16-Foot)
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Customer Reviews of PODS Moving & Storage
We analyzed and organized the customer reviews of PODS Moving & Storage in Queens, NY using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for PODS Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“great customer service”
“never ever use this company”
“Excellent service”
“not at all satisfied with the service”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“showed up when they said they would”
“on time”
“pickup scheduled but severe delay”
“POD never arrived and was constantly rescheduled”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“probably find something cheaper”
“extremely expensive due to hidden fees”
“The quote they give is SUPER HIGH”
“The price was fair with the military discount”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“customer service make it all worth it”
“PODS will not fix their mistakes”
“almost every day without ever getting a return call”
“was not told container couldn't be delivered”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“glitches with my payments suggest a scam”
“misled about pricing until the end”
“added expenses were not budgeted for”
“Promised delivery then canceled 8 days before move”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“It took forever to get to my new location.”
“A 15 min drop took over an hour”
“quick and efficient manner in packing and locking up pod”
“made my loading process very long”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“one of the workers was kind enough”
“rude and ignorant customer service reps.”
“drivers and customer service were helpful”
“driver was annoyed and careless”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“used them twice for cross-country moves”
“would not use PODS again”
“never ever use this company”
“Not a satisfied customer.”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“want a professional experience”
“driver was super professional”
“crew conducted themselves well”
“New York leader boasted experience but underperformed.”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“PODS blames the customer for mistakes”
“waiting for a resolution then will update my review”
“did not attempt to rectify the added expenses”
“Did not address my issue in over two months.”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“15% of items junked due to poor handling.”
“they damaged a tree and never notified me ”
“items were ruined due to water damage”
“everything was in good condition”
Customer Insights
Cost: $ 729.00 from 7 historical data points
Great Crew Members
| Hector Ortiz | Hector was very patient and helpful. |
| Hector | Hector Ortiz was an excellent driver |
| Manuel Serrano | Manuel expertly maneuvered on a busy road, made access easy. |
| Manuel | was fantastic, a pleasure to work with |
| Terri | made our move more enjoyable |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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