Roadway Moving Review
Looking to hire Roadway Moving? See our detailed 11-point review based on our independent analysis of Roadway Moving, 157 other New York City moving companies, and 1,035 moving companies in New York.
Roadway Moving has an overall score of 9.27 out of 10. Based on our extensive analysis, this is an Exceptional score and places it in the top 94.04% of all movers in New York and the top 95.42% of moving companies nationwide. They score better than 972 movers in New York.
Key Takeaways:
- Overall rating: 9.27 out of 10
- Highest 11-point rating category: Speed
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Founded in 2008, New York City, NY's Roadway Moving is based in the heart of the city, with additional offices in New Jersey and California. Serving the metropolitan area and beyond, Roadway is certified by the American Moving and Storage Association as a "ProMover." This recognized service provider offers local, long-distance, and office moving services, incorporated with packing services, choices for short- and long-term storage, a trademarked "white glove" luxury moving service, and international moving. Supplementing their services, Roadway also has a specialized commercial moving division. Making moving a hassle-free experience, they provide their customers with access to a specialized guide to moving in New York City and a helpful blog with tips and suggestions to make the moving process easier.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Roadway Moving & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 9.80 | ↑ 18.0% | 2,725 | 63 | 97.7% | |
| Punctuality | 9.74 | ↑ 22.0% | 887 | 30 | 96.7% | |
| Affordability | 7.91 | ↑ 4.5% | 206 | 55 | 78.9% | |
| Communication | 9.44 | ↑ 27.0% | 944 | 74 | 92.7% | |
| Stick to Prices | 8.73 | ↑ 46.4% | 213 | 33 | 86.6% | |
| Speed | 9.91 | ↑ 17.3% | 1,259 | 13 | 99.0% | |
| Friendliness | 9.91 | ↑ 13.4% | 1,408 | 14 | 99.0% | |
| Will Hire Again | 9.66 | ↑ 20.1% | 2,536 | 104 | 96.1% | |
| Professionalism | 9.80 | ↑ 19.9% | 1,489 | 34 | 97.8% | |
| Conflict Handling | 7.38 | ↑ 81.4% | 122 | 46 | 72.6% | |
| Precision & Care | 9.75 | ↑ 23.1% | 1,518 | 50 | 96.8% |
Recent Roadway Moving Reviews
Quality - 9.80/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 9.74/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 7.91/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 9.44/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 8.73/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 9.91/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.91/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 9.66/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 9.80/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 7.38/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 9.75/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Roadway Moving
- Local Moves in NYC
- Long-Distance Moving
- Commercial Moving
- Moving and Storage Services
- Packing Services NYC
- Art Movers
- Piano Moving
- Pool Table Moving
- Storage Services
- White Gloves Moving
Licenses
State & federal license information
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 6/24/25)- USDOT: 1854436
- MC: 671325
- ENTITY TYPE: Carrier
134
Registered Trucks, Tractors, or Vans
133
Registered Drivers
6/12/25
Most Recent USDOT Update
3,000,000
Annual Interstate Miles (2023)
Detailed Customer Insights
Based on our analysis of Roadway Moving's customer reviews:
2 hrs
Hourly Minimum
based on 3 reviews
3 hrs
Local Move Duration
based on 188 reviews
3 days
Interstate Move Duration
based on 104 reviews
Average Cost
$5,800.00
based on 10 historical data points
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Awards
Contact Roadway Moving
- 845 3rd Ave 6th floor, New York City, NY, 10022
- (212) 812-5240
- https://www.roadwaymoving.com/
Follow Roadway Moving:
How we ranked the top New York movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in New York.
Rating Methodology
Here's the methodology we used to come up with the best movers in New York:
Our original review-based ranking algorithm
We started with a total of 1,035 companies that offer moving services in the New York area.
From these 1,035 companies, we analyzed a total of 160,943 reviews dating all the way back to August 2006.
We also reviewed a total of 28 state and federal moving licenses from these 1,035 companies and 2,912 different 3rd party review and social profiles.
Each of the ~160,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 549,695 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 97,112 New York City moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every New York moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
