RoadRunner Auto Transport
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
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Customer Reviews of RoadRunner Auto Transport
We analyzed and organized the customer reviews of RoadRunner Auto Transport in Old Brookville, NY using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for RoadRunner Auto Transport based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“process was very easy and highly recommend”
“great service ”
“great experience with RoadRunner”
“highly recommend”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“lack of punctuality”
“pick up and drop off were prompt and on time”
“team made it a smooth process”
“punctual”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“very expensive service”
“fair pricing”
“initial quote not honored and price increased ”
“everything went smoothly ”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“awful communication”
“terrible communication”
“readily available for communication”
“sales lies and dispatch rude”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“didn't stick to quoted prices”
“process to get a quote was easy”
“sales lies and dishonesty”
“failed to honor initial $666 quote ”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“timely delivery”
“move far faster than expected”
“three days with no pickup ”
“delay in transportation of vehicle”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“team was very helpful”
“rude dispatch dude”
“hung up call abruptly”
“excellent job guys”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“canceled and hired another carrier”
“would not hire again”
“highly recommend Road Runner again”
“100% recommended ”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“professional team made a difference”
“dispatch rude and unprofessional”
“lacked professional customer interaction”
“very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“unwilling to right wrongs”
“company failed to communicate or correct delay”
“lack of customer service ”
“reporting to BBB due to unresolved issues ”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“damage to vehicle”
“car arrived with no issues”
“no damage to car during move”
“everything went smoothly ”
Customer Insights
Cost: $ 1140.00 from 45 historical data points
Interstate Move Duration: 2 days from 147 reviews
Great Crew Members
| Sean | excellent initial service and communication |
| Eugene | Eugene was amazing and deserves praise |
| Cory | Cory was awesome and very friendly |
| Kristian | worked with Kristian Hallbert. |
| Anthony | he was no where to be found |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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