Truck Rental at U-Haul Review
Looking to hire Truck Rental at U-Haul? See our detailed 11-point review based on our independent analysis of Truck Rental at U-Haul, 26 other Menands moving companies, and 1,059 moving companies in New York.
Key Takeaways:
- Overall rating: 6.78 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
U-Haul, founded in 1945, revolutionized the moving industry, providing do-it-yourself movers with nationwide, one-way equipment rental solutions, initially starting with trailers. Beginning operations shortly after WWII, co-founders L.S. "Sam" Shoen and Anna Mary Carty Shoen started the company noticing a widespread need for moving equipment that could be rented in one location and returned in another. Headquartered in Phoenix, Arizona since 1967, U-Haul constructed its identity around supporting household moving with a vast array of products including trailers, trucks, self-storage units, and moving supplies. Distinguished for its extensive dealer network, U-Haul is a major provider in North America, leveraging its fleet to facilitate residential mobility seamlessly. Its services cater to various customer needs, from military relocations to college moves, integrating innovative offerings like the Truck Share 24/7 service for round-the-clock equipment access via mobile devices. Throughout its evolution, U-Haul has maintained focus on affordability and convenience, driving customer satisfaction and industry leadership. The supplied "Website Information" content is highly useful, providing an ample amount of historical context, service details, and operational insights that significantly aid in furnishing a comprehensive company profile.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Truck Rental at U-Haul & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Punctuality | 7.36 | ↓ -7.7% | 1 | 0 | 100.0% | |
| Communication | 6.92 | ↓ -6.9% | 1 | 0 | 100.0% | |
| Friendliness | 7.76 | ↓ -11.0% | 1 | 0 | 100.0% |
Recent Truck Rental at U-Haul Reviews
Punctuality - 7.36/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 6.92/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 7.76/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Truck Rental at U-Haul
- International Moving
- Cross-Country Moving
- Last-Minute Moving
- Packing Services
- Storage Services
- Commercial Moving
- Furniture Moving
- Appliance Moving
- Local Moving
- Long-Distance Moving
Licenses
State & federal license information
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 1/25/24)- USDOT: 428400
- MC: 874597
- ENTITY TYPE: Carrier
66
Registered Trucks, Tractors, or Vans
131
Registered Drivers
10/16/23
Most Recent USDOT Update
1,239,700
Annual Interstate Miles (2022)
Detailed Customer Insights
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Contact Truck Rental at U-Haul
- Menands, NY, 12204
- (518) 462-2357
- https://www.uhaul.com/Locations/Truck-Rentals-near-Menands-NY-12204/800074/
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How we ranked the top New York movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in New York.
Rating Methodology
Here's the methodology we used to come up with the best movers in New York:
Our original review-based ranking algorithm
We started with a total of 1,059 companies that offer moving services in the New York area.
From these 1,059 companies, we analyzed a total of 163,403 reviews dating all the way back to August 2006.
We also reviewed a total of 29 state and federal moving licenses from these 1,059 companies and 2,955 different 3rd party review and social profiles.
Each of the ~163,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 561,200 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 63,062 Menands moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every New York moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
