Founded in 1998, PODS Moving & Storage is a distinguished player in the industry providing tailored moving and storage solutions to cater to customers' unique needs. Based in Syracuse, New York, their operative network spreads across 46 states and 6 provinces with over 245 Storage Center locations. Apart from their services of conducting local and long-distance moves, they also offer storage at the customers' location or at their own facilities. Additionally, they provide car shipping, moving supplies, and packing and loading assistance. This dedication to providing flexible and convenient solutions emphasizing customer needs, backed by a supportive team, sets them apart in the industry. For those also considering other Syracuse, NY moving services, it's crucial to research and choose a mover that best fits your specific requirements.
PODS Moving & Storage
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Safely Ship Your Vehicle
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Customer Reviews of PODS Moving & Storage
We analyzed and organized the customer reviews of PODS Moving & Storage in Syracuse, NY using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for PODS Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“move went smooth”
“The PODS employees were the best part of my move”
“service was very good”
“wonderful service”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“could not get my POD picked up for weeks”
“delivered on time”
“everything on time”
“showed up on time”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“they are twice the price compared to other options”
“best overall price”
“the pricing is very comparable competitive”
“The cost is not terrible, but the process is troublesome.”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“repeated attempts to contact agent unsuccessful”
“one representative was extremely helpful”
“PODS failed to communicate delivery issues.”
“Had to call four times and spent 1.5 hours to get a quote.”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“charged for entire time and pickup fee”
“cost what they said it would”
“Bill changed multiple times”
“Mismatch between expectations and PODS' limitations.”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“took several weeks to schedule a pickup”
“extremely slow process with no results”
“really quick despite the downpour”
“Very quick”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“They mitigated all of the stresses”
“first person was friendly”
“drivers were really friendly”
“professional and courteous”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“no effort to refund for the time they didn't respond”
“worked out great”
“would hire them again”
“I cannot recommend my Driver and Pack-N-Load teams more”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“They were amazing”
“unorganized and unhelpful service”
“customer service gives excuses, suggesting unprofessionalism.”
“Folks involved were very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“no effort to refund for the time they didn't respond”
“Struggling to resolve issues caused by PODS.”
“rude claim reps and denied claim”
“struggling to get a response to appeal”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“things moved not strapped down properly”
“no damage to my stuff”
“no damage after storing through hurricane”
“items broke when container was mistakenly moved”
Customer Insights
Cost: $ 1686.00 from 7 historical data points
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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