Big Red Shipping & Storage has been providing excellent customer service, convenience, and consistency to Cornell students and the greater Ithaca, NY area for almost 30 years. As Cornell's Preferred vendor, this student-run company offers full-service storage and shipping services. Customers can buy boxes and tape online, pack their items, and have them picked up during the scheduled appointment time for storage or shipping to a desired location. The professional team at Big Red is committed to high-quality and convenient services, having served over 20,000 contracts as Cornell University's Preferred Shipping and Storage Provider since 1986. They also provide packing services and pre-arrival assistance for dorm residents.
Big Red Shipping & Storage
About Big Red Shipping & Storage
Additional Cities Served: Cortland, Geneva, Corning, Lansing, Painted Post, Trumansburg, TullyShow More >
Moving Services
- Full Service Storage
- Full Service Shipping
- Packing
- Storage
- Shipping
- Buy boxes and tape online
- Free Boxes available on Campus during select dates in May
- Prearrival delivery
- Scheduled pickup
- Delivery appointment
Have feedback for Big Red Shipping & Storage?
Error. Please try again later.
Customer Reviews of Big Red Shipping & Storage
We analyzed and organized the customer reviews of Big Red Shipping & Storage in Ithaca, NY using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Big Red Shipping & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
5.66/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“great business to work with”
“My experience has been all positive so far”
“services were extremely impressive”
“good experience overall”
2. Punctuality
4.28/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“arrived timely for pickups”
“no punctuality in delivery schedule”
“no show-up without any notice”
“The person who picked up my package picked it up on time”
3. Affordability
4.55/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“it's unnecessarily expensive”
“they overcharge you”
“well priced”
“Way too overpriced for what you get.”
4. Communication
4.32/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“customer service was exceptional”
“Contacting them was super easy and the response time was amazing”
“need better timely communication and confirmations”
“ignored emails and failed to communicate”
5. Stick to Prices
3.53/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“overcharge and lose items”
“fulfilled their commitments promptly”
“did not stick to quoted prices”
“Charge 40 per box on top of shipping”
6. Speed
4.52/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“quick and timely manner”
“did not offer solutions, had to move packages ourselves”
“six days late now”
“took days to resolve a simple issue”
7. Friendliness
8.2/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Wonderful team, very helpful and pleasant”
“staff were friendly”
“The field reps were happy to answer any questions”
“unprofessional and irresponsible behavior”
8. Will Hire Again
5.35/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“highly recommend them and would hire again”
“would highly recommend and use again”
“would recommend to others”
“remain a loyal BRSS customer”
9. Professionalism
5.45/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“unprofessional handling of delivery schedule”
“handled services professionally”
“unprofessional in handling issues”
“abominably irresponsible and unprofessional service”
10. Conflict Handling
2.2/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“did not attempt to rectify the situation effectively”
“no mention of responsibility or compensation”
“did not try to rectify their mistake”
“completely ghosted me”
11. Precision & Care
6.2/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“took care of my items”
“boxes got lost indicates mishandling”
“absolutely no damage to the items”
“made sure all of my items were handled properly”
Great Crew Members
| Luca | Luca and his team were great |
| Max, Claire | polite, communicative, and efficacious in responding |
| Luke | Luke is exceptional manager and professional |
| Brandon | Brandon was professional, courteous, and very detailed |
| Andro | went above and beyond in customer service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Big Red Shipping & Storage
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Ithaca Moving Services
Nearby Cities
