North American Van Lines Review
Looking to hire North American Van Lines? See our detailed 11-point review based on our independent analysis of North American Van Lines, 26 other North Tonawanda moving companies, and 1,035 moving companies in New York.
Key Takeaways:
- Overall rating: 6.82 out of 10
- Highest 11-point rating category: Communication
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Operating since 1933, North American Van Lines has consistently been a world leader in relocation services. With over 500 agent locations spread across North America, they offer both local and long-distance moving services for both domestic and international clientele. Their wealth of service offerings range from packing, loading, unloading, and even storage options. North American Van Lines established a name for themselves as the pioneer in the use of WorldTrac satellite technology, which paved the way for real-time communication with drivers and active tracking of shipments. They even had the distinction of being the first to transport shipments over the challenging terrain of the Alaska Highway. Commitment to meeting high-quality standards and providing customers with state-of-the-art moving and relocation services is a testament to their standing as an industry leader. Still looking for the perfect moving company for your specific needs? We suggest checking out our list of movers in Geneseo, NY to find more options.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between North American Van Lines & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 7.46 | ↓ -10.1% | 4 | 1 | 80.0% | |
| Communication | 7.89 | ↑ 6.1% | 3 | 0 | 100.0% | |
| Friendliness | 7.78 | ↓ -10.9% | 1 | 0 | 100.0% | |
| Will Hire Again | 7.04 | ↓ -12.5% | 3 | 1 | 75.0% | |
| Professionalism | 6.52 | ↓ -20.3% | 1 | 1 | 50.0% | |
| Precision & Care | 5.80 | ↓ -26.9% | 1 | 1 | 50.0% |
Recent North American Van Lines Reviews
Quality - 7.46/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 7.89/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 7.78/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 7.04/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 6.52/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 5.80/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Overall Review Distribution
Additional Details
Moving Services Offered by North American Van Lines
- Cheap moving services
- Local moving services
- Long-distance moving services
- Cross-country moving services
- International moving services
- Small moving services
- Piano moving services
- Pool table moving services
- Appliance moving services
- Furniture moving services
Licenses
We do not currently have license data to display for North American Van Lines
Detailed Customer Insights
We do not currently have insights to display for North American Van Lines
Error. Please try again later.
Contact North American Van Lines
- S. 5735 Maelou Dr. Suite 400, Hamburg, NY, 14075
- (716) 202-2808
- https://www.northamerican.com/local/hamburg-moving-company
Follow North American Van Lines:
How we ranked the top New York movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in New York.
Rating Methodology
Here's the methodology we used to come up with the best movers in New York:
Our original review-based ranking algorithm
We started with a total of 1,035 companies that offer moving services in the New York area.
From these 1,035 companies, we analyzed a total of 160,943 reviews dating all the way back to August 2006.
We also reviewed a total of 28 state and federal moving licenses from these 1,035 companies and 2,912 different 3rd party review and social profiles.
Each of the ~160,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 549,695 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 97,112 North Tonawanda moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every New York moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
