PODS Moving & Storage company has been in business for nearly 25 years, offering convenient and flexible moving and storage solutions. Based in the United States, they service 46 states and have additional international services in Canada, Australia, and the United Kingdom. With over 245 storage center locations, PODS is an industry leader in providing customized solutions for long-distance moves in Albany, NY. Services include multiple container sizes, short and long-term storage, moving supplies, and connection to trusted local labor providers for packing and loading assistance. In 2023, Move.org recognized PODS as the best moving and storage container company.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Schenectady, Amsterdam, Cohoes, Watervliet, Rensselaer, Menands, CatskillShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Storage On-Site
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move-In Services
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Customer Reviews of PODS Moving & Storage
We analyzed and organized the customer reviews of PODS Moving & Storage in Albany, NY using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for PODS Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
5.78/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Unacceptable overall service”
“great work by movers”
“JR Roman did a great job”
“service was fairly smooth”
2. Punctuality
5.95/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“Days late despite 3 week notice”
“they were on time”
“JR Roman was prompt”
“JR Roman was very punctual”
3. Affordability
4.44/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“priced right”
“attempted to overcharge on final delivery price”
“scam to get private personal information”
“pricing made this a service I highly recommend”
4. Communication
4.88/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Poor communication and misinformation”
“Our PODS experience has been outstanding”
“communication was through call instead of requested email”
“Great customer service”
5. Stick to Prices
2.26/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“invoiced a price twice the amount told on phone”
“was later charged a second delivery fee”
“claimed I never paid despite proof”
“Was overcharged”
6. Speed
6.15/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“switched out multiple PODS in short order”
“JR put the container exactly where I asked efficiently”
“Placed the pod with skill and ease.”
“done efficiently”
7. Friendliness
7.7/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“was cheerful while doing it”
“JR was friendly and very customer service focused.”
“they don't care about their customers”
“JR R.'s demo and explanations were friendly”
8. Will Hire Again
5.37/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would not hire again”
“would definitely use them again”
“will definitely use them again for future moves”
“would consider another moving company with honest payments”
9. Professionalism
5.96/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“crew was professional”
“JR Roman was very professional and polite.”
“JR did it professionally and efficiently”
“Very professional.”
10. Conflict Handling
2.3/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“Expect very little support if/when problems arise”
“refused resolution and accused me of lying”
“Refunded in full but then charged again.”
“did not own up to the damages caused.”
11. Precision & Care
4.43/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“JR R. demonstrated how to properly pack and secure items”
“Driver backed over my mailbox, destroying it.”
“All of our things arrived undamaged”
“Mice droppings found on items and towels were chewed.”
Customer Insights
Cost: $ 1471.00 from 4 historical data points
Interstate Move Duration: 14 days from 4 reviews
Great Crew Members
| JR Roman | did a great job placing our container |
| JR Roman | very professional, polite, and right on his game. |
| JR | friendly and very customer service focused |
| JR | JR put the container exactly where I asked professionally and efficiently |
| JR Roman | JR Roman was prompt, efficient, friendly, courteous, and very proficient |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
2 Van Buren Blvd Unit 21, Guilderland Center, NY, 12085
(877) 770-7637
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Additional Resources
Albany Moving Services
