PODS Moving & Storage is an industry leader with over 25 years of experience, providing personalized moving and storage solutions tailored to customers' unique needs. Based in Buffalo, New York, the company serves local, statewide, and nationwide moves and offers various container sizes including 8-foot, 12-foot, and 16-foot options. PODS delivers containers to customers' locations, ensuring a contactless service. Customers benefit from flexible scheduling, built-in storage, and adjustable timeframes for loading and unloading belongings. Additional services include packing supplies, local labor provider connections, and car shipping assistance. In 2023, Move.org recognized PODS as the best moving and storage container company in its rankings.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: North Tonawanda, Jamestown, Lackawanna, Depew, Tonawanda, Lancaster, HamburgShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Storage On-Site
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Move In Services
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Customer Reviews of PODS Moving & Storage
We analyzed and organized the customer reviews of PODS Moving & Storage in Buffalo, NY using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for PODS Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“very happy with the service provided”
“Excellent and professional staff”
“very prompt and professional”
“severely inconvenienced by late delivery”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“I was lied to about drop off times.”
“pod delivered and picked up as scheduled”
“Our stuff arrived where and when we needed it”
“very prompt”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“price was very reasonable”
“saved me money”
“double and triple billed”
“extremely expensive due to double charging”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Customer service was the worst I have EVER had.”
“customer service accommodated special requests”
“had to call instead of getting a quote online”
“very easy to work with”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“delivered as promised without extra charges”
“Price likes to change with every person you speak with”
“charged another 90.00 without my authorization”
“did not stick to quoted prices”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“storage of stuff left with no explanation”
“had to wait 11 extra days for delivery”
“delivery 5 days late and pick-up 4 days late.”
“The POD was delivered 2 days later.”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Rick Oze was the nicest man”
“very professional”
“customer service agents were friendly”
“they are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would not hire again due to poor service.”
“very happy with the service provided”
“would definitely hire again”
“Would hire again but had some issues”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“staff was professional”
“very professional”
“conducted themselves professionally”
“Driver didn't call or provide explanations.”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“claims department didn't cover lawn damage”
“no resolution after 2 months”
“6 weeks later still no response to resolve an issue”
“unable to credit for charges after a dispute”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“there was no damage at all”
“the lawn was run over and damaged”
“severely damaged my new home”
“items not accessible due to pod's wrong orientation”
Customer Insights
Cost: $ 2354.00 from 3 historical data points
Interstate Move Duration: 10 days from 4 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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